Zuma Lilivae

• Enhanced patient comfort by providing compassionate and attentive care during observation periods.
• Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
• Supported patients'' physical needs, assisting with mobility and personal hygiene tasks as permitte.
• Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s vital signs or overall condition.
• Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
• Streamlined processes for entering data into electronic medical records systems, contributing to improved efficiency and accuracy in documentation.
• Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
• Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Trained new staff on hospital processes and procedures.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Maintained a safe environment for both patients and staff by adhering to infection control protocols and hospital guidelines.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.

Breaker Position:

• Responsible for giving necessary breaks to allocated sitters.
• Time management
• Communication with dispatch for any changes of location and or sitter is unassigned.
• Communication with sitters for better relationships and teamwork.

• Warmly greeted patients and visitors and made each feel welcome.
• Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Reduced patient anxiety during transport by maintaining open communication and answering questions.
• Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
• Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
• Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
• Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
• Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
• Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
• Cleaned, sanitized and moved hospital equipment.
• Used wheelchairs, stretchers and movable beds to move patients between hospital locations.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Answered product questions using knowledge of sales and store promotions.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

• Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
• Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
• Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
• Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Communicated with supervisor to discuss menu items, ingredients and nutritional values.
• Communication between nurse and dietary guidelines of patient before delivering meal.