ZUNAIRA SHAH
Seattle,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Interpreter
NWI Global
Seattle, WA
05.2024 - Current
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Translated written texts from one language to another accurately and efficiently.
Assistant Manager
Burger King
Seattle, WA
05.2016 - 03.2024
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Business Office Associate
CarMax
Lynnwood, WA
06.2022 - 03.2023
- Operated office equipment, such as copy machine, scanner and printer
- Answered phone and routed calls to appropriate team members
- Prepared shipping packages by printing packing labels and verifying orders
- Scheduled appointments and maintained employee appointment calendar using MS Outlook
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
Customer Service Representative
Washington Federal Bank
Seattle, WA
09.2020 - 06.2022
- Resolving problems with knowledgeable and friendly service promoted high customer satisfaction
- Provided frontline customer support and assisted with product and service transactions by answering incoming calls and emails.
- Set up and activated customer accounts
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Effectively communicated billing protocol to customers, managed payment processing and offered support for setting up payment options.
Retail Sales Associate
TJMAX
Seattle, WA
06.2017 - 02.2019
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Provided personalized guidance to customers in selecting appropriate products.
Education
Bachelor of Arts in Criminal Justice -
University of Tacoma
Tacoma, WA06-2024
Associate in pre-nursing -
Shoreline Community College
Shoreline06.2021
High School Diploma -
Shorecrest High School
Shoreline, WA06.2016
Skills
- Documentation and Reporting
- Team Leadership
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Administration and Reporting
- Verbal and Written Communication
- Teamwork and Collaboration
- Microsoft Office Expertise
- Retail Operations Management
- Business Development Understanding
- Client Support
- Records Management
- Critical Thinking
Certification
- Certified [ServSafe], [Burger King] - 7 year
- Licensed cashier - 2016
- Association for Project Management (APM)
- Honor society
Languages
- Hindi, Full Professional
- Spanish, Limited
- English, Full Professional
- Punjabi, Native/ Bilingual
- Urdu, Native/ Bilingual
Accomplishments
- Promoted from Cashier to Assistant Manager within 12 months.
- Dean's List academic achievement.
- Successfully supervised a team, leading to increased productivity.
- Recognized for exceptional customer service with multiple Employee of the Month awards.
- Implemented a training program reducing onboarding time.
- Led a project that streamlined inventory management, reducing discrepancies.
- Developed a customer feedback system improving satisfaction ratings.
- Achieved significant sales increases during peak seasons through strategic team coordination.
- Spearheaded community outreach initiatives, enhancing local reputation and engagement.
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Interpreter
NWI Global
05.2024 - Current
Business Office Associate
CarMax
06.2022 - 03.2023
Customer Service Representative
Washington Federal Bank
09.2020 - 06.2022
Retail Sales Associate
TJMAX
06.2017 - 02.2019
Assistant Manager
Burger King
05.2016 - 03.2024
Bachelor of Arts in Criminal Justice -
University of Tacoma
Associate in pre-nursing -
Shoreline Community College
High School Diploma -
Shorecrest High School
- Certified [ServSafe], [Burger King] - 7 year
- Licensed cashier - 2016
- Association for Project Management (APM)
- Honor society
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