Zunilda Orcuilo
Shelbyville
Summary
Highly skilled internal service professional prepared to excel in advisory roles. Known for optimizing internal service processes and fostering collaborative team environment. Demonstrated flexibility and reliability in adapting to evolving service needs, with strong communication and problem-solving abilities. Recently moved to TN and ready to work as soon as possible.
Overview
19
19
years of professional experience
Work History
Public Notary
State of Florida
05.2024 - 09.2024
- Checked documents for accuracy and correct signing before notarizing
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance
- Checked documents and identifying credentials for all parties
- Checked client identification to maintain compliance with state legal requirements
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction
- Administered oath to document signers to obtain affirmation of truth
- Looked for signs of fraud or coercion and refused notarization
- Provided exceptional customer service by addressing questions or concerns promptly and professionally
Internal Services
Internal Services I
01.2017 - 05.2024
- Processed POS transactions, including checks, cash, and credit payments or refunds
- Maintained reports of transactions and greeted customers when entering the courthouse
- Processed of U.S
- Passports
- Processed marriage licenses, quick deeds and recordings
- Trained new associates
Customer Service Lead/ Office Assistant
Edwin J. Kalmus& Co
01.2009 - 12.2016
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Managed workflow to exceed quality service goals
- Maintained accurate records of past due customer account activity
- Maintained up-to-date knowledge of product and service changes
- Updated customer orders from start to finish in an accurate and timely manner
- Prepared vendor invoices and processed incoming payments
- Received, screened and routed incoming calls
- Prepared vendor invoices and processed incoming payments
District Sales Manager
District Sales Manager Dry-Clean USA
05.2005 - 01.2009
- Promoted from Store Manager to District Sales manager within4 years
- Oversaw the day-to-day operations of up to8 retail dry cleaning locations
- Interviewed job candidates and made staffing decisions
- Managed staff of8 Store Managers,10 Team Members
- Hired, trained and evaluated personnel in store operation and customer services
- Scheduled and led monthly store meetings for all employees
- Shared best practices for sales and customer service with other team members to help improve the district efficiency
- Created new sales and marketing strategies to drive growth
- Such as conducting in office presentations to demonstrate how the Company's Value Club would save money and time while building customer loyalty
- Made weekly visits to each location to show visibility and ensure each unit adhered to Companies Policies and procedures including cash and inventory control
Education
High School Diploma -
Luis Llorens Torres High School
Skills
- Multi-tasking ability
- Clear oral/written communication
- Fluent bilingualism, able to translate when needed
- Computer skills
- Organizational skills
- Data management
- Revenue generation
- Creative problem solver
Timeline
Public Notary
State of Florida
05.2024 - 09.2024
Internal Services
Internal Services I
01.2017 - 05.2024
Customer Service Lead/ Office Assistant
Edwin J. Kalmus& Co
01.2009 - 12.2016
District Sales Manager
District Sales Manager Dry-Clean USA
05.2005 - 01.2009
High School Diploma -
Luis Llorens Torres High School
Similar Profiles
Ryan HolleRyan Holle
Office Specialist at State of FloridaOffice Specialist at State of Florida
Meredith MaherMeredith Maher
Environmental Specialist at State Of FloridaEnvironmental Specialist at State Of Florida
Kelly Noel GouldKelly Noel Gould
Juvenile Court Case Manager at State Of FloridaJuvenile Court Case Manager at State Of Florida