Zuri Banks
Charlotte,NC
Summary
Results-driven professional with a background in Fine Arts and a proven ability to blend artistic creativity with strategic thinking. Adept at orchestrating complex projects, implementing process improvements, and fostering collaborative teamwork to achieve optimal outcomes. Demonstrated success in streamlining operations, enhancing efficiency, and driving innovation across diverse industries.
Overview
7
7
years of professional experience
Work History
Strategy & Execution Consultant (Contract)
Wells Fargo
Charlotte, NC
09.2022 - 11.2023
- Implemented project tracking systems, leveraging JIRA, resulting in a 20% improvement in project visibility and compliance adherence.
- Negotiated contracts with third-party vendors based on company objectives and budget constraints.
- Oversaw the end-to-end project lifecycle, ensuring on-time and within-budget delivery.
- Led a cross-functional team, successfully delivering projects with budgets exceeding $2 million.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
Fulfillment Project Manager (Contract)
Bank of America
Charlotte, NC
04.2022 - 09.2022
- Implemented process improvements that enhanced team efficiency by 15% through targeted training programs, utilizing Slack for seamless communication and collaboration.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
Senior Operations Coordinator
Capital One
Richmond, VA
02.2019 - 04.2022
- Reduced dispute processing time by 20% through the implementation of strategic initiatives in daily operations.
- Helped develop and test new software system for the Fraud/Disputes department, via agile, cross-functional team project.
- Ensured compliance with all applicable regulations, standards, policies and procedures related to operations.
- Developed and implemented comprehensive training programs that improved team competency by 25%, utilizing Microsoft Office Suite for documentation and training materials.
- Coordinated the resolution of customer service issues in a timely manner.
Visitor Advisor
City Of Suffolk
Suffolk, VA
04.2017 - 01.2019
- Collaborated with local businesses, increasing partnership engagement by 25% and driving revenue growth.
- Developed and conducted familiarization tours for potential area contractors, event planning and new residents.
- Boosted overall visitor satisfaction by 15% through the implementation of customer feedback systems.
- Assisted in developing new methods for data collection and analysis techniques.
- Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends within the tourism industry.
Education
Bachelor of Arts - Fashion Merchandising
Howard University
Washington, DC05.2008
Skills
- Strategic Planning: Developed and executed strategic plans for diverse industries
- Change Management: Implemented strategies to facilitate organizational change
- Data Analysis: Proficient in analyzing market trends and making data-driven decisions
- Project Management: Led cross-functional teams to successful project completion
- Communication: Strong verbal and written communication skills
- Leadership: Proven ability to lead and inspire teams toward common goals
- Artistic Creativity: Leveraged a background in Fine Arts to bring a unique perspective to problem-solving
- Contract Management: Ensuring compliance, mitigating risks, and optimizing agreements for mutual benefit
- Adaptability: Proven adaptability in dynamic work environments, showcasing ability to quickly learn and excel in new tasks, technologies, and industry trends
- Quality Assurance: Ensuring project deliverables meet quality standards through rigorous testing and validation processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When everything goes wrong, what a joy to test your soul and see if it has endurance and courage!
Nikos Kazantzakis (Zorba the Greek)
Timeline
Strategy & Execution Consultant (Contract)
Wells Fargo
09.2022 - 11.2023
Fulfillment Project Manager (Contract)
Bank of America
04.2022 - 09.2022
Senior Operations Coordinator
Capital One
02.2019 - 04.2022
Visitor Advisor
City Of Suffolk
04.2017 - 01.2019
Bachelor of Arts - Fashion Merchandising
Howard University
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