Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zuri Currin

Jacksonville

Summary

Insightful Manager of Team Member Experience with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

7
7
years of professional experience

Work History

Manager of Team Member Experience

Cooper's Hawk Winery and Restaurant
03.2024 - Current
  • Maximize performance by monitoring daily activities and mentoring team members.
  • Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP).
  • Responsible for overseeing training of Lead Restaurant Trainers, new Team Members, On-the-Job Trainers and Wine Club Facilitator.
  • Promote a culture following all of Cooper's Hawk Core Values
  • Develop quarterly staffing plans and provide insight
  • Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and
    terminations

Event Manager/Assistant Event Coordinator

Cooper's Hawk Winery and Restaurant
01.2022 - 03.2024
  • Responding to private event inquires daily.
  • Managing the calendar in Tripleseat while ensuring all events are booked promptly.
  • Ensure guests commitment of food and beverage minimums.
  • Recommendations based off food and wine knowledge.
  • Manage contracts, BEO's and payments for events.
  • Leading BEO meetings to ensure event readiness.
  • Elevate guest experience by suggesting available decor, room, and menu layouts.
  • Manage feedback from guests, team members, and GM.
  • Reconciling final event payments.
  • Thanking guests for the opportunity to host their event and welcome them back for any future event.


Supervisor/LRT/AOM

Cooper's Hawk Winery and Restaurant
11.2021 - 05.2022
  • Checking in/out team members and being aware of uniform standards across the Front of House.
  • Understanding of responsibilities of each shift (open,mid,close).
  • A model of restaurant safety, food safety, and sanitation practices.
  • Present training material with varied instructional methods to maintain attention of team members.
  • Maintains professional image, positive attitude, and composure in stressful situations.
  • Effectively lead, attend, and support communities.
  • Managing MICROS systems (comps, voids, member signature).
  • Support floor while conducting table touches.
  • Allocate tips to appropriate team members.
  • Ensuring timely onboarding and offboarding
  • Enter invoices in to Compeat and reconcile statements

Server/Event Server

Cooper's Hawk Winery and Restaurant
08.2018 - 05.2022
  • Create enjoyable guest experiences by using the five defining moments of Hospitality.
  • Utilize our guest recovery system when necessary.
  • Adhere to state and local liquor laws.
  • Maintain menu knowledge including, but not limited to ingredients and cooking methods.

Education

Music Education

Florida State College at Jacksonville
Jacksonville, FL

High School Diploma - undefined

Citrus High School
Inverness, FL
05.2015

Skills

  • Proficient in Microsoft Office
  • Growth Mindset
  • Experienced in Simphony, MICROS, WINGS, OpenTable, Compeat, and Tripleseat
  • Brand Ambassador
  • Task and Time Prioritization
  • Action Oriented

Timeline

Manager of Team Member Experience

Cooper's Hawk Winery and Restaurant
03.2024 - Current

Event Manager/Assistant Event Coordinator

Cooper's Hawk Winery and Restaurant
01.2022 - 03.2024

Supervisor/LRT/AOM

Cooper's Hawk Winery and Restaurant
11.2021 - 05.2022

Server/Event Server

Cooper's Hawk Winery and Restaurant
08.2018 - 05.2022

High School Diploma - undefined

Citrus High School

Music Education

Florida State College at Jacksonville