Zuri Roberts
Georgetown
Summary
Professional well-versed in personal development and coaching. Experience in guiding individuals to enhance their life skills and achieve meaningful progress. Known for collaborative approach, dependable support, and adaptability to changing circumstances. Skilled in active listening, goal-setting, and fostering positive learning environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Life Skills Coach
Simple Steps, LLC
01.2025 - Current
- Primarily help make life more rewarding for our veterans with neurological disorders, physical disabilities, and traumatic brain injuries by providing high-quality home and community services.
- Effectively carry out quality client care plans, ensuring resources are engaged effectively to meet client needs, orienting/educating clients and clients' families about health care plan services and procedures, supporting accurate and complete documentation, and supplying timely data for generating accurate invoices.
Assistant Catering Manager (Remote)
Sweet Lemon Kitchen
12.2023 - Current
- Meet with clients to discuss their objectives and create quotes for overall catering costs.
- Establish and enforce performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction.
- Collaborate with the other managers to achieve Common Grounds' overall service and operational goals.
- Maintain regular contact with the management team to ensure that the appropriate department handles all aspects of events and orders.
- Meet with clients to discuss their objectives and prepare quotes for total catering costs.
Substance Abuse Counselor Intern
The Arbor Behavioral Healthcare
06.2023 - 12.2023
- Case management.
- Provided clients with extra support.
- Assist in the development and implementation of treatment plans for clients.
- Assist in evaluating and assessing clients to determine the appropriate treatment plan.
- Provided guidance and support to clients in navigating the treatment process and accessing community resources.
- Was in charge of organizing group counseling sessions to help clients with past trauma and substance abuse issues.
- Provided individualized counseling services to clients dealing with mental health and substance abuse issues.
- Collaborated with family members to create support networks and multifaceted coping techniques tailored to the client's needs.
- Devised and improved treatment strategies to ensure continued progress.
- Assessed patients using mental and physical parameters gleaned from interviews and standardized tests.
Assistant Front of House Manager
Sweet Lemon Kitchen
03.2018 - 12.2023
- Demonstrated leadership by maintaining cleanliness and organization and delegating roles to employees.
- Handled complaints, resolved disputes, and resolved grievances to maintain customer satisfaction.
- Assisted hosts and hostesses in implementing timely and efficient processes in order to provide excellent guest service.
- Helped staff develop menu knowledge so they could answer customer questions and make personalized recommendations.
- Was in charge of day-to-day FOH operations, ensuring that quality, standards, and customer expectations were met.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
Certified Pharmacy Technician
Peoples Rx, Austin's Wellness Headquarters
01.2017 - 06.2017
- Assisted pharmacist with clearing a high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Was in charge of medication stock management, which included counting, labeling, and maintaining controls.
- Assisted insurance companies in processing claims, resolving issues, and obtaining payments.
- Checked medication dosages, refill authorizations, and patient information with prescribers.
- Recorded compounded products accurately and created appropriate labels.
- Was in charge of pharmacy inventory management, which included accurate medication ordering, returns, and inter-store transfers.
- Communicated directly with doctors' offices via telephone, fax and email.
Certified Pharmacy Technician
Walmart Pharmacy
04.2010 - 01.2017
- In charge of receiving and verifying incoming drug inventories and reporting any discrepancies to the lead pharmacist.
- Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly.
- Prepared and submitted claims for payment to insurance companies.
- Calculated, weighed, measured, and mixed ingredients with expert precision.
- Assisted insurance companies in processing claims, resolving issues, and obtaining payments.
- Kept proper inventory levels, rotated stock, and immediately complied with prescription drug recalls.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Checked medication dosages, refill authorizations, and patient information with prescribers.
- Processed cash register transactions for new and refilled prescription orders quickly and efficiently.
Certified Pharmacy Technician
Schnucks Pharmacy
10.2008 - 12.2009
- In charge of receiving and verifying incoming drug inventories and reporting any discrepancies to the lead pharmacist.
- Completed paperwork by filling out patient profiles with prescription, insurance, and billing information.
- Took part in inventory audits for prescription pharmaceuticals and over-the-counter products.
- Interpreted and evaluated medication orders and prescriptions for validity and safety.
- Communicated with doctors' offices directly over the phone, fax, and email.
- Assisted pharmacist with clearing a high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Processed cash register transactions for new and refilled prescription orders quickly and efficiently.
- Maintained a pleasant and professional demeanor with all customers and employees.
Education
Bachelor's degree - Psychology
Maharishi International University
12.2025
Associate of Applied Science - Human Services - Addiction Counseling
Austin Community College
Austin, TX12.2024
Skills
- Sales
- Individual / Group Counseling
- Client documentation
- Microsoft Office
- Records management
- Patient care advocacy
- Google Suite
- Time management
- Written and verbal communication
- Client assessment and analysis
- Discharge planning
- EMR
- CPR Mental health support
- Compassionate client care
- Biopsychosocial assessments
- Addiction Counseling
- Clerical experience
- Pharmacy Technician Experience
- Organizational skills
- Case management
- Crisis Intervention
- Claims Processing
- Administrative support specialist
- Client-focused
- Conflict resolution
- Team Building & Management
- Google Docs
- Motivational interviewing
- HIPAA compliance
- Care plans
- Relationship development
- Quickbooks
- Adobe Acrobat
- Product ordering
- Customer service
- Inventory management
- Appointment setting
- Bookkeeping
- Invoice preparation
- File/records maintenance
- Employee training and development
- Attention to detail
- Community-based resources
- Data entry
- Mac OS
- Work-life balance
- Empathy development
- Motivation techniques
Certification
CPR Certification
Timeline
Life Skills Coach
Simple Steps, LLC
01.2025 - Current
Assistant Catering Manager (Remote)
Sweet Lemon Kitchen
12.2023 - Current
Substance Abuse Counselor Intern
The Arbor Behavioral Healthcare
06.2023 - 12.2023
Assistant Front of House Manager
Sweet Lemon Kitchen
03.2018 - 12.2023
Certified Pharmacy Technician
Peoples Rx, Austin's Wellness Headquarters
01.2017 - 06.2017
Certified Pharmacy Technician
Walmart Pharmacy
04.2010 - 01.2017
Certified Pharmacy Technician
Schnucks Pharmacy
10.2008 - 12.2009
Bachelor's degree - Psychology
Maharishi International University
Associate of Applied Science - Human Services - Addiction Counseling
Austin Community College