Zuri Willis
Summary
Dedicated Logistics professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Fleet Office Manager
WTS Logistics LLC
01.2020 - Current
- Engineered a targeted sales promotion program that delivered a notable $40,000 monthly revenue lift and increased customer retention.
- Implemented a customer feedback loop process, leading to a notable 40% reduction in customer complaints. This initiative significantly bolstered brand reputation and fostered greater customer loyalty.
- Supervised the logistical planning and execution of all shipments and deliveries utilizing an advanced dispatching management system, resulting in a substantial 25% improvement in delivery efficiency.
- Spearheaded the overhaul of daily fleet operations, fuel management, and driver schedules, resulting in a 20% reduction in fuel consumption costs.
- Implemented a real-time tracking system to oversee driver hours and vehicle maintenance, resulting in a notable decrease in violations and contributing to the enhancement of overall road safety standards..
- Managed electronic logbook system operations to ensure compliance with DOT regulations among drivers; conducted monthly performance reviews, leading to a commendable 30% enhancement in adherence and generating monthly cost savings.
- Led training initiatives for new drivers and staff aimed at optimizing team performance and efficiency, resulting in enhanced delivery times and a reduction in customer complaints.
- Implemented meticulous record-keeping of all shipments, ensuring 100% accuracy in data entry and documentation, consequently yielding a notable 20% increase in on-time deliveries.
- Thrives in fast-paced environments, delivering effective outcomes under pressure. Cultivates interpersonal skills by fostering positive relationships with colleagues and customers.
Account Receivable Specialist
Baptist Medical Center
05.2017 - 12.2022
- Oversaw the maintenance of over 1000 patient accounts, resolving billing discrepancies and streamlining payment processes
- Overhauled invoicing system leading to a 20% increase in on-time payments and $15,000 in cost savings
- Operations and decrease costs, resulting in a 12% reduction in overall expenditure and increased cost efficiency
- Enhanced operational efficiency by incorporating advanced knowledge of CPT and ICD codes, streamlining medical billing processes and reducing coding errors
- Achieved $10,500 in monthly revenue by implementing pricing strategies and introducing new product bundles; instrumental in propelling department towards surpassing monthly financial benchmarks
- Analyzed financial data and trends to compile detailed monthly reports, identifying 100+ delinquent accounts
- Analyzed patient income data to assess eligibility for financial aid programs, achieving a 20% enhancement in the approval rate and facilitating greater affordability of medical treatments for underserved populations
- Initiated proactive outreach to insurance companies to monitor claim reevaluations and past-due payments, leading to a 15% increase in payment recoveries and a 25% reduction in outstanding balances
- Conducted regular audits and vulnerability assessments to identify and mitigate potential security risks, resulting in a decrease in security incidents and ensuring continuous HIPAA compliance.
Patient Financial Service Representative
Baptist Medical Center
02.2016 - 05.2017
- Managed high-volume inbound calls averaging 50-80 daily from diverse stakeholders including patients, insurance companies, medical offices, and law firms, ensuring prompt resolution and exceptional customer service.
- Orchestrated data-driven sales and promotional strategies, leading to a substantial $60,000 monthly revenue surge by expanding the customer base, increasing average transaction value, and fostering long-term client relationships.
- Investigated and rectified billing inaccuracies on each client account, leveraging data analysis to implement coding solutions that improved accuracy, reduced billing cycle time, and increased revenue by $50,000 annually identified and corrected billing and coding issues on each account.
- Enhanced claim approval rates by meticulously reviewing and updating patient insurance details for seamless claim submission; creating a 40% reduction in denied claims.
- Initiated and executed long-term 36-month payment strategies for patients struggling with financial obligations, driving a 20% increase in revenue collection and a reduction in outstanding balances.
- Guided the daily administration of accounting systems, tracking discounts accurately and merging patient accounts efficiently; led to a reduction in billing discrepancies.
Education
Bachelor of Health Administration Degree -
University of North Florida, Brooks College of Health
Jacksonville, Florida07.2015
Associate of Arts Degree -
Florida State College at Jacksonville
Jacksonville, Florida05.2013
Skills
- Customer Service
- Data Entry
- Compliance Monitoring
- Workforce Management
- Staff hiring
- Operations Management
- Policy Development
- Expense Reporting
- Database Administration
- Conflict Management
References
Professional references provided upon request
Timeline
Fleet Office Manager
WTS Logistics LLC
01.2020 - Current
Account Receivable Specialist
Baptist Medical Center
05.2017 - 12.2022
Patient Financial Service Representative
Baptist Medical Center
02.2016 - 05.2017
Bachelor of Health Administration Degree -
University of North Florida, Brooks College of Health
Associate of Arts Degree -
Florida State College at Jacksonville
Similar Profiles
Veronica WillisVeronica Willis
Transportation Dispatcher at WTS Logistics LLCTransportation Dispatcher at WTS Logistics LLC
Hector Manuel TorresHector Manuel Torres
Owner/Operator Truck Driver at WTS Group, LLCOwner/Operator Truck Driver at WTS Group, LLC
Autumn PaffordAutumn Pafford
Administration Assistant at WTS Group, LLCAdministration Assistant at WTS Group, LLC