Zuriel Patron
Bethlehem,PA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wawa
Fountain Hill, PA
01.2021 - 11.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Made food according to standard recipes with requested changes for customer satisfaction
Administrative Ts1/ Recruiter
Peoplelink Staffing Agency
4969 Hamilton Blvd, Allentown PA
11.2022 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Developed and implemented onboarding and orientation programs for new employees.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure a excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept reception area clean and neat to give visitors positive first impression.
- Deployed Microsoft Teams across enterprise to enhance collaboration.
Education
High School Diploma -
Executive Education Academy Charter School
Allentown, PA06.2022
Skills
- Microsoft Office
- Customer Service
- Administrative Support
- Recruitment Management
- Training and Onboarding
- New hire orientations
- Job Offer Development
- Organizational Development
- Team motivation
- HIPAA expert
- Documentation and Recordkeeping
- Passive Candidate Engagement
- Database creation
- New hire paperwork processing
- Complaint Handling
- Candidate Screening
- Termination Documentation
- Team Collaboration
- Performance Evaluation
- Recruitment and hiring
- Recruitment Strategies
- Background Checks
- Administrative Skills
- Public Speaking
- Interviewing Clients
- Recruiting and Sourcing
- Staffing Agency Coordination
- New Hire Training
- Offer letters
- Employee Investigations
- Heartsaver CPR AED
- Computer Skills
- Organization
- Data Management
- Multitasking
- Fluent in Spanish & English
- Active Listening
- Time Management
- Self-Directed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Ts1/ Recruiter
Peoplelink Staffing Agency
11.2022 - Current
Customer Service Representative
Wawa
01.2021 - 11.2022
High School Diploma -
Executive Education Academy Charter School