Zurisadai Rincon Morales
San Diego,CA
Summary
Dynamic professional with extensive experience in customer service, excelling in client follow-up, and appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Detail-oriented and goal-driven, adept at managing complex calendars while fostering strong relationships to drive sales success. Bilingual and adaptable in fast-paced environments.
Overview
5
5
years of professional experience
Work History
BDC Receptionist
BMW Of El Cajon
San Diego, CA
10.2020 - 05.2021
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Systematically handled high volumes of calls and appointments, showcasing exceptional organizational skills and maintaining a calm, patient demeanor under pressure.
Internet Sales Manager
Kearny Mesa Toyota
San Diego, CA
03.2018 - 10.2019
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Negotiated product sales
- Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
Business Development Center Associate
Toyota San Diego
San Diego, CA
08.2016 - 12.2017
- Served as liaison between team members and clients, fostering relationship development through follow-ups.
- Provided quotes and estimates for repair timelines to manage client expectations.
- Organized and prioritized workloads based on client and company requirements to enhance productivity.
- Maintained certification status by staying updated on industry changes and company policies.
Cashier
The Children’s Place
San Diego, CA
04.2016 - 07.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School -
Hoover High School
San Diego, CA01.2009
Academy of Information Technology
Army Reserve Officer Training Corps
Visual Academy Performing Arts
Skills
- Client follow-up
- Appointment scheduling
- Goal-driven
- Critical thinker
- Detail-oriented
- Telephone skills
- Team player
- Sales support
- Calendar management
- Customer relationship management
- Conflict resolution
- Professional communication
- Adaptability
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
BDC Receptionist
BMW Of El Cajon
10.2020 - 05.2021
Internet Sales Manager
Kearny Mesa Toyota
03.2018 - 10.2019
Business Development Center Associate
Toyota San Diego
08.2016 - 12.2017
Cashier
The Children’s Place
04.2016 - 07.2016
High School -
Hoover High School
Academy of Information Technology
Army Reserve Officer Training Corps
Visual Academy Performing Arts
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