Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zurisaday Prado Amaya

Houston,TX

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

3
3
years of professional experience

Work History

Cashier

Wingstop
09.2024 - 04.2025
  • Greeted customers entering store and leaving store.
  • Responded promptly to customer complaints and accommodate to their needs.
  • Welcomed customers and made sure to listen closely to their orders and make sure everything was correct and accurate.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with kitchen and managers to meet wide range of customer needs.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe eating environment, performed regular sanitation of dining area.
  • Maintained clean and comfortable environment in building by mopping, cleaning windows, sweeping and sanitizing.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-stocked inventory.
  • Emptied trash cans to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Made sure to arrive on time at location to open store.
  • Close restaurant and make sure everything was clean for the morning shift.

Janitor

University of Houston
08.2022 - 10.2022
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Kept building spaces premises clean inside and outside.
  • Deep clean entire dorm areas.
  • Wipe down windows and floors.
  • Move furniture to ensure whole area was clean.
  • Deep clean furniture.
  • Made sure all fans didn't have any dust build up.
  • Remove stains from walls.
  • Made there was no trash or food debris in oven or on the stove.
  • Clean and sanitize refrigerator inside and out.
  • Kept floor clean at all times by sweeping, mopping and vacuuming.

Team Member

Pizza Hut at Toyota Center
05.2022 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared raw materials for cooking by preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Wiped down counters and food prep stations using degreasers and clean cloths.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Made large quantities of pizza in a small amount of time.
  • Carry heavy items in and out freezer carefully to not damage products.
  • Kept dishes and utensils clean following safety standards set by restaurant.
  • Cleared, washed and stacked dining utensils, and trays quickly and without breaking.

Education

Austin Highschool
Houston,TX
06-2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Conflict resolution
  • Product knowledge
  • Product restocking
  • Staff training
  • ID verification
  • Attention to detail
  • Order verification
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Cash handling and management
  • Reliability and punctuality
  • Work independently
  • Responsible and dependable
  • Sanitation techniques
  • Cleaning expertise
  • Chemical handling
  • Furniture moving
  • Skilled housekeeper
  • Stress tolerance
  • Dishwashing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Wingstop
09.2024 - 04.2025

Janitor

University of Houston
08.2022 - 10.2022

Team Member

Pizza Hut at Toyota Center
05.2022 - 10.2022

Austin Highschool

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