Zury Moreno
Fort Worth,TX
Summary
Highly qualified bilingual Loan Partner with experience in the industry bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Partner
Neighborhood Loans
04.2022 - Current
- Input contract into Loan Originating System, reviewed loan files and updated to match current standards, send out initial disclosures
- Reviewed and validated details of loan applications and closing documentation
- Make initial contact with borrowers and reply to/follow up with borrowers and agents in a timely manner, by phone or email
- Order Title, Appraisal VOE’s, VOR’s, VOM’s etc.
- Set up files using loan officer checklist and submitted on-time for processing
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork
- Monitored key dates to obtain information by deadlines
- Monitor pipeline reports daily for status of applications and communicate with processors weekly/daily to make sure all loans are moving through the approval process
- Monitored key dates to obtain information by deadlines
- In charge of bi-weekly pipeline web-meetings with processor and LO’s
- Request / review documents and conditions once conditionally approved
- Worked with underwriters to fix application problems and resolve issues
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Liaised with clients to guide through loan closing process and skillfully handle any concerns
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Maintain a working knowledge of each conventional, government loan programs, DPA programs and the applicable guidelines.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
Loan Originator Assistant
PrimeLending
03.2019 - 03.2022
- Take and review loan applications
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants
- Client pre-qualification
- Developed the loan checklist for each new loan.
- Request documentation needed & follow up with clients
- Responsible for starting all new customer files and maintaining files for active loan transaction
- Served as the primary contact and liaison between clients and loan officer
- Responsible for fielding incoming calls from current clients, prospects looking for more information and online inquiries on transactions as needed in order to provide superior customer service.
- Assisted Loan Originator with reviewing loan documentation for discrepancies, omissions, and income calculation then report any discrepancies to the Loan Originator
- Request VOE’s, VOR’s, VOM’s
- Book appointments and provide administrative support as needed
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
Administrative Assistant
Cendera Funding
11.2014 - 03.2019
- Greeted visitors in person, on the telephone; directing inquiries to designated department.
- Instructed visitors to different departments.
- Maintained security by following procedures; monitoring logbooks; issuing visitor badges.
- Translated for Spanish speaking clients and Loan Officers.
- Copied and scanned loan documents to coordinators, processors or loan officers.
- Maintained office calendar by scheduling meeting rooms, conferences, teleconferences and webinars.
- Arranged lunch deliveries for meetings and trainings.
- Ordered office supplies for all branches within the company.
- Coordinated courier services and overnight packages via UPS, FedEx and LSO shipping companies.
- Answered multi-line phone system, routing calls, delivering messages to staff
- Scheduled office meetings and client appointments for staff teams.
- Responsible for stocking kitchen, coffee station, maintain safe and clean lobby area and conference rooms.
- Performed clerical and administrative tasks.
Education
Associate of Arts - Business Administration
*Phi Theta Kappa Honor Society member.
Skills
- Bilingual- English/Spanish
- Junior Processing
- Loan Origination
- Loan Restructuring
- Desktop Underwriting Expertise
- Mortgage Banking and Analysis
- Credit Analysis and Repair
- Strong Client Relations
- Great Customer Service Skills
Softwares
- Word
- Excel
- PowerPoint
- Outlook
- Encompass
- PrimePath
- Blue Sage
- SalesForce
- Quick Quote
- Quick File
- OfficeMate
- MIXIE
- Honeybook
Languages
English
Spanish
Timeline
Mortgage Loan Partner - Neighborhood Loans
04.2022 - Current
Loan Originator Assistant - PrimeLending
03.2019 - 03.2022
Administrative Assistant - Cendera Funding
11.2014 - 03.2019
Tarrant County College 2015- Current - Associate of Arts, Business Administration
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