Zury Serrano

• Oversaw daily operations to ensure project timelines and quality standards met.
• Managed team performance, providing coaching and feedback for skill development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.

• Handle sales support, payroll, scheduling, project coordination, and daily office operations.

• Assist sales team by managing leads, providing estimates, and ensuring timely updates to customers.

• Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
• Assisted customers with inquiries, providing accurate information on services and promotions.
• Maintained office supplies inventory, coordinating timely reordering to avoid shortages.
• Handled multi-line phone system, directing calls efficiently to appropriate departments.
• Close projects by confirming details, preparing documentation, and maintaining organized records.
• Provide estimates, follow up with leads, and support the sales process by ensuring clients receive clear information and timely updates.
• Maintain a fast-paced workflow, multitasking between administrative tasks, scheduling, client communication, and team coordination