Zuryan Jaramillo Sanjurjo
Industrial/ Organizational Psychology
Anaheim,CA
Summary
Recent graduate with a Bachelor of Arts in Psychology (Industrial/Organizational concentration), equipped with practical HR experience and a solid academic foundation. Demonstrated rapid learning and application of HR concepts at AIM Properties, underpinned by skills developed as a lead at SchoolsFirst Federal Credit Union. Proficient in organizational and personnel psychology, career development, and psychological measurement, with a keen interest in applying these skills to real-world HR challenges.
In addition, possesses a strong aptitude for analytical roles and brings a unique blend of academic knowledge and practical experience. Demonstrates a proven ability to apply analytical thinking in real-world settings. Eager to contribute to data-driven decision-making and research in an analytical capacity.
Overview
8
8
years of professional experience
1
1
Language
4
4
years of post-secondary education
Work History
Director of Operations and Strategic Planning
AIM Properties
07.2023 - 01.2024
- Improved operational efficiency by streamlining processes and implementing innovative solutions that reduced maintenance wait times from a 7 day average to a 2-3 day average.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings of over $16,000 annually.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated schedules for subordinates and submitted payroll for processing to HR.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Updated HR database with new employee information, changes in benefits, and other details.
- Developed and maintained HR policies and procedures by updating the employee handbook to comply with California labor laws.
- Maintained accurate records of employee data, eliminating errors in payroll calculations.
- Negotiated contracts with external vendors for better pricing on insurance premiums and other benefit offerings.
- Oversaw the administration of retirement plans, ensuring timely communication of updates to employees as necessary.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Oversaw open enrollment processes during 4th quarter.
- Managed to make noticeable progress in enhancing Yelp reviews within a span of 4 months, increasing the rating from 2.1 to 2.2.
- Improved online payment efficiency by implementing a comprehensive communication and education plan for tenants, resulting in a 10% increase in online payments. This initiative also reduced the time required to process check payments by 2 hours per day.
Member Service Representative IV
SchoolsFirst Federal Credit Union
01.2016 - 07.2023
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- CSS Coach to over 10 team members.
- Mentored team to consistently work on improving Member Service scores and team efficiency in a fast-paced and quickly revolving branch.
- Led team member focus groups and meetings to obtain suggestions, address concerns or issues, and foster positive relations among team members and management.
- Cultivated productive relationships with team members and management across the organization.
- Analyzed data and observable interactions to assess and report on identifiable and relevant trends in monthly branch reports.
- Managed effective action plans to respond to audit discoveries and compliance violations.
- Enhanced Member service experience by efficiently addressing and resolving inquiries and concerns.
- Served as an onboarding coach for 3+ years for new hires sharing best practices contributing towards the efficiency of the team while mastering personal development.
- Consistently maintained excellent service scores throughout my tenure at SchoolsFirst.
- Developed over 20 team members into promotions throughout their careers with 6 reaching supervisor level.
- Managed a team of 40 - 50 employees, ensuring their breaks and lunches were taken and collaborating with other leads to maintain seamless branch operations.
- Contributed to a team focused on employee engagement, using Gallup survey insights to creatively tackle areas of opportunity, leading to a marked improvement in engagement scores in the subsequent year.
- Orchestrated and led engaging team-building meetings, renowned for their innovative and enjoyable nature, resulting in positive team feedback and enhanced group cohesion.
Education
Bachelor of Arts - Industrial And Organizational Psychology
UMass Global
Massechusetts 01.2022 - 05.2023
Associate of Arts - Psychology
Fullerton College
Fullerton, CA 08.2019 - 12.2021
Skills
- HR Laws and Regulations
- Team and Individual Development
- Performance Reviews and Motivation Strategies
- Burnout Reduction and Talent Identification
- Training Techniques and Leadership Development
- Administering and Analyzing Psychological Assessment
- Talent Acquisition and Development
- Employee Relations and Engagement
- Process Improvement and Change Management
- Strong Analytical and Problem-Solving Abilities
- Excellent Communication and Interpersonal Skills
- Operations Management
- Business Needs Analysis
- Vendor Relations
- Scientific Writing and Reporting
- Statistical Methodology and Application
- Research Design and Implementation
- Crisis Management and Conflict Resolution
Accomplishments
- Serve Award Recipient - 2019
- Dream Team Award Recipient - 2019
- CCS Instructor 2019-present with 100% pass rate
- Successfully conducted a payroll audit at AIM Properties, identifying and rectifying errors, leading to an annual cost reduction of $10,000.
- Negotiated contract terms with payroll vendor to optimize services and further reduce annual costs by $6,000.
- Effectively sourced and implemented a group insurance policy for 6 team members, managing the transition and payroll deductions seamlessly.
- Updated the employee handbook and operations, such as team schedules, to ensure full compliance with California Labor laws.
- Implemented a new maintenance request program, resulting in an 80% reduction in office phone calls and elevating customer satisfaction from a 2-star to a 4.5-star rating within a month.
Languages
Spanish
Full Professional
Additional Information
Relevant Course Work
- Organizational Psychology: Focused on motivation, team dynamics, and organizational behavior.
- Personnel Psychology: Covered recruitment, HR laws, and talent management.
- Career Development: Studied strategies for career planning and employee development.
- Psychological Measurement: Learned techniques for administering and interpreting assessments in the workplace.
- Scientific Writing: Developed proficiency in creating clear, concise, and accurate research reports.
- Statistics: Gained in-depth knowledge in statistical analysis, including SPSS and Jamovi.
- Research Methods: Experienced in designing, conducting, and analyzing research projects.
Salsa Dancing, Traveling, Hiking and Nature Walks, Museums and Fine Arts, and Board Games
- Salsa Dancing: A passionate salsa dancer, demonstrating rhythm, coordination, and a love for engaging in vibrant cultural activities. This hobby reflects an energetic and collaborative spirit, as well as an appreciation for diverse cultural expressions.
- Traveling: Passionate about exploring new cultures and destinations, enhancing adaptability and global awareness.
- Hiking and Nature Walks: An enthusiast of outdoor activities, valuing physical fitness and a connection with nature.
- Museums and Fine Arts: Keen interest in the arts and history, reflecting an appreciation for cultural and artistic expression.
- Video Gaming: Engages in video gaming, showcasing strategic thinking and problem-solving skills, as well as a keen interest in digital trends and technology.
- Board Games: Enjoys playing board games, indicating a love for strategic planning, problem-solving, and social interaction.
Timeline
Director of Operations and Strategic Planning
AIM Properties
07.2023 - 01.2024
Bachelor of Arts - Industrial And Organizational Psychology
UMass Global
01.2022 - 05.2023
Associate of Arts - Psychology
Fullerton College
08.2019 - 12.2021
Member Service Representative IV
SchoolsFirst Federal Credit Union
01.2016 - 07.2023
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