Zusly Vega
Fort Worth,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Burns Land Surveying
05.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Escrow Assistant
Micro Title
03.2021 - 05.2022
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Followed-up on status of releases, policies and return of recorded documents.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Communicated requirements and title exception information to clients.
Reservations Coordinator
Hotel Crescent Court
07.2019 - 03.2020
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Agent
Hotel Crescent Court
11.2015 - 06.2019
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Prepared weekly employee work schedules for team members.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Education
High School Diploma -
Winfree
3110 Skyway Cir S, Irving, TX 7503805.2015
Skills
- Account Balancing
- Excel Spreadsheets
- Cash Deposit Preparation
- Customer Service
- Back Office Operations
- Data Entry Documentation
- Internal Communications
- Critical Thinking
- Multi-Line Phone Systems
- Accounting Support
- Prioritization
- Coordination
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Burns Land Surveying
05.2022 - 01.2023
Escrow Assistant
Micro Title
03.2021 - 05.2022
Reservations Coordinator
Hotel Crescent Court
07.2019 - 03.2020
Front Desk Agent
Hotel Crescent Court
11.2015 - 06.2019
High School Diploma -
Winfree
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