Zusset Marroquin
Camarillo,CA
Summary
Hardworking, Results-Oriented Professional with a diverse background bringing 10+ years of Customer Service and Order entry experience. Driven to maximize customer satisfaction and sales revenues. Organized and resourceful team player.
Overview
16
16
years of professional experience
Work History
Nanny
Christina Desai
06.2016 - 12.2021
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Lead Server
Oakmont Senior Living
11.2019 - 06.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Customer Service - Order Entry
Diamond Ground Products
06.2007 - 01.2016
- Communicated with customers to answer questions and perform account maintenance.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Developed and implemented strategies to increase efficiency in order processing.
Cashier Team Lead
Cash 'N More
01.2006 - 06.2007
- Processed Shipping packages for customers
- Maintained and distributed Mail for PO Boxes for customers
- Processed Money Transfers for customers
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
Real Estate Agent
Keller Williams Exclusive Properties
Education
Realtor - Real Estate
Real Estate Academy
Simi Valley, CA 11.2021
Associates Degree - Hotel Administration
Universidad Rafael Landivar
Guatemala City, Guatemala10.2001
Executive Secretary -
Colegio Gibbs
Guatemala City, Guatemala 10.1996
Skills
- Excellent Customer Service
- Attention to Detail
- Spanish Speaking
- Document Verification
- Order Entry
- Microsoft Excel
- Microsoft Word
- Purchase Order Review
- Order Accuracy
- Order Picking Skills
- Customer Order Fulfillment
- Reports and Spreadsheets Generation
Home DIYs, Gardening, Cooking, Baking, Arts, Design
I've been doing DIY's for my home since 2015 when I bought my first home and I have a vast knowledge of construction materials and their uses. I also enjoy Gardening and know about plants and where they need to be planted and how to take care of them. I love to combine my Design abilities with my home renovations whether inside the house or outside in the garden.
I love cooking and baking and enjoy entertaining for friends and family.
Languages
Spanish
Native or Bilingual
French
Elementary
English
Native or Bilingual
Timeline
Lead Server
Oakmont Senior Living
11.2019 - 06.2020
Nanny
Christina Desai
06.2016 - 12.2021
Customer Service - Order Entry
Diamond Ground Products
06.2007 - 01.2016
Cashier Team Lead
Cash 'N More
01.2006 - 06.2007
Real Estate Agent
Keller Williams Exclusive Properties
Realtor - Real Estate
Real Estate Academy
Associates Degree - Hotel Administration
Universidad Rafael Landivar
Executive Secretary -
Colegio Gibbs
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