Zussette Segura
Montebello,CA
Summary
Proactive and motivated business entrepreneur with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airbnb Hostess
Airbnb
01.2020 - 07.2023
- Enhanced customer experiences by efficiently managing reservations through third party app.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
DSP/Caregiver, Special Needs
Casa Velasco
03.2017 - 05.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders and assisted patients with self-administered medications.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Teacher's Assistant
Rosemead Education Center
01.2016 - 01.2017
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Reviewed lesson material with students individually or in small groups.
Server
Olive Garden Restaurant
01.2015 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier Team Lead
Jack in the Box
08.2014 - 12.2015
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Trained team members on cash register operation and cash handling.
- Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Associate of Science - Business Administration And Management
East Los Angeles College
Monterey Park, CA12.2024
High School Diploma -
Montebello High School
Montebello, United States06.2014
Skills
- Relationship Building
- Problem-Solving
- Teamwork and Collaboration
- Adaptability and Flexibility
- Organizational Skills
- Effective Multitasking
- Customer service expertise
- Interactive communication skills
- Payment Processing
- Performance Improvement
- Reliable and Trustworthy
- Computer Skills
Certification
- Business Owner- Zee & Royals LLC - October 2020
Dept of Real Estate - Completion of Certification: Institute Of Real Estate: C21 A Better Service
- Real Estate Principles 4042-18 [January 06, 2023]
- Real Estate Practice 4043-18 [January 21, 2023]
- Legal Aspects of Real Estate 4044-18 [January 22, 2023]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Airbnb Hostess
Airbnb
01.2020 - 07.2023
DSP/Caregiver, Special Needs
Casa Velasco
03.2017 - 05.2021
Teacher's Assistant
Rosemead Education Center
01.2016 - 01.2017
Server
Olive Garden Restaurant
01.2015 - 01.2016
Cashier Team Lead
Jack in the Box
08.2014 - 12.2015
Associate of Science - Business Administration And Management
East Los Angeles College
High School Diploma -
Montebello High School
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