Hi, I’m
Zussette Segura
Montebello,United States
"Think like a queen. A queen is not afraid to fail. Failure is another
stepping stone to greatness."
– Oprah Winfrey
Summary
Skilled Entrepreneur highly proficient at defining mission statements, strategic plans and income-generating strategies. Intelligent leader with strong background in customer acquisition and revenue generation. Knowledgeable property management and business owner with over 4 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated Business Administration and Management student seeking internship in all fields of business and real estate to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a leadership role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
1
Certification
Work History
AirbnbLos Angeles
Airbnb Hostess Property Management; Consultant
01.2020 - Current
Job overview
- Evaluated and advised property owners on maximizing potential income. Ensured compliance with Landlord-Tenant Laws and Regulations. Acted as a local presence for out-of-town owners, handling maintenance requests, leasing vacant units, and collecting rent. Managed a personal team for cleaning, maintenance, and moving assistance.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Took reservations from patrons by phone or online.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Coordinated tenant move-in and move-out processes, including inspections.
- Negotiated agreements with vendors for maintenance services.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Identified needs of customers promptly and efficiently.
- Leveraged multiple rental booking and Google software services for skills to input and compile data gathered from various sources.
- Built relationships with service vendors and submitted associated billing statements.
- Assisted in negotiations between tenants and landlords over lease terms.
- Prepared leases, collected security deposits, and managed rent collection.
- Conducted market research to identify potential rental properties.
- Handled resident complaints and expedited maintenance requests.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Provided guidance and advice on all legal matters related to property management.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Established policies and procedures for the operation of rental properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed and approved tenant applications.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Oversaw daily operations, maintenance and administration of various properties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Prepared and submitted monthly tenant visit logs.
- Analyzed data from financial statements to assess profitability of rental properties.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Facilitated tenant paperwork processing and verification.
- Completed lease applications and verifications, notifying prospects of results.
- Prepared detailed budgets and financial reports for properties.
- Updated tenant and unit information to keep current in housing database.
- Created and maintained records of all property management activities.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed marketing strategies to attract tenants for vacant units.
- Collected monthly assessments, rental fees, deposits and payments.
Casa VelascoPico Rivera
DSP: Direct Support Professional; Caregiver
01.2018 - 01.2021
Job overview
- Provided support and guidance to individuals with developmental disabilities.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Instructed family members on how to provide bedside care.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Followed safe lifting and transferring techniques to transport residents.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Monitored health and well-being of clients and reported significant health changes.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Improved patient outlook and daily living through compassionate care.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Ensured safety of all individuals in the facility at all times.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Developed positive relationships with clients and their families through regular communication.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted with meal planning to meet nutritional plans.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Laundered clothing and bedding to prevent infection.
- Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
- Supported bathing, dressing and personal care needs.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Maintained updated knowledge through continuing education and advanced training.
- Organized oral medications for clients following dosage and schedule requirements.
- Followed care plan and directions to administer medications.
Rosemead Education CenterWalnut Grove
Teacher/Teachers Assistant
01.2016 - 01.2017
Job overview
- Reinforced lessons through one-on-one or small group review sessions. Assisted with record-keeping, classroom preparation, and management of class behavior. Created engaging and educational curriculums.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.
- Led students through safety procedures for active shooter and fire drills.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Participated in workshops, trainings and conferences to improve educational skills.
- Supervised after school activities such as clubs or sports teams.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Graded projects, exams and assignments to track student progression.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Remained calm and patient in student interactions to support individual growth and development.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Graded student papers and assignments to track student progression.
- Completed day-to-day duties accurately and efficiently.
Olive GardenMontebello
Server
01.2015 - 01.2016
Job overview
- Ensured optimal guest experience through efficient service and effective communication. Negotiated and resolved customer concerns.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Checked food before serving it to customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Greeted guests and provided menus.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Filled condiments and napkin containers during slack periods.
- Accurately recorded orders on cash register and point-of-sale system.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Jack In The BoxSan Gabriel
Team Leader/Cashier/Drive Thru/Cook/Fryer
01.2014 - 01.2015
Job overview
- Trained, supervised, and performed workstation activities to ensure excellence in guest service and food safety. - Guided, monitored, and led a team towards achieving goals. - Passed every audit and exhibited expertise in all positions.
- Assessed company operations for compliance with safety standards.
- Audited company's legal documents to verify compliant policies and procedures.
- Labeled, dated and filled pans with chopped vegetables and prepared foods prior to shift.
- Checked expiration dates of ingredients used in order to maintain freshness.
- Ensured that all fried foods were cooked at the correct temperature levels.
- Adhered to food safety and HACCP regulations to prevent contamination of food.
- Inspected cooked products for quality assurance before plating or serving.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Followed specific methods for food preparation and proper portioning.
- Packaged menu items into bags or trays and placed drink orders into carriers to prepare food for customers.
- Identified any potential hazards related to fryer usage or operation.
- Collaborated with team members to promote consistent workflows and deliver food orders on time.
- Stocked work area with necessary supplies, such as oil and seasonings.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Recognized by management for providing exceptional customer service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
- Ordered supplies as needed for the kitchen.
- Set up work stations prior to opening to minimize prep time.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Modified existing software systems to enhance performance and add new features.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
- Communicated with kitchen staff to complete orders quickly.
- Labeled and dated food products for safety.
- Recorded any issues with frying equipment and notified management immediately.
- Followed specific instructions from supervisors when preparing food items.
- Maintained a clean work environment by disposing of waste materials properly.
- Upsold additional menu items, beverages and desserts to increase restaurant profits by %.
- Filled and served various beverages for customers.
- Restocked ingredients and supplies needed for daily operations.
- Monitored food during the cooking process to avoid burning and undercooking.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
- Assisted in unloading deliveries of food products into storage areas.
- Handled waste management duties by properly and safely disposing of all trash at end of shift.
- Operated kitchen equipment, including deep-fryers, ovens, grills.
- Cut and skewered meat, mixed sauces and made vegetable garnishes to prepare food for serving.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Tracked product inventory, noting items requiring reorder.
- Restocked kitchen supplies and food items to properly prepare for food service.
- Operated point-of-sale cash register to calculate total cost of items.
- Used grills, deep fryers and griddles to cook food.
- Checked completed orders for correct quantity and quality.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Montebello High SchoolMontebello, CA
Diploma
06-2014
East Los Angeles CollegeMonterey Park, CA
Some College (No Degree) from Business Administration And Management
University Overview
- Spring 2024 - Dean's List
- Fall, 2023 - Honor Roll
- Cheer Member, 2017-2019
Skills
- Managed 12 Residential Properties and Buildings
- Enthusiasm, Expertise, and Dedication
- Valid California Driver's License
- Maintained properties for optimal tenant attraction and retention, Minimized budget expenses and increased incomes substantially
- Proficient in Microsoft Word, PowerPoint, DocuSign, booking and rental apps and software applications
- Bilingual in both English & Spanish
- Point of Sale Systems, Software Feature Demonstrations
- Safe Food Handling, Cleaning and Sanitation, Effective Customer Upselling, Service Prioritization, Payment Processing, Money management
- Reservation Coordination, Guest Engagement, Customer Service, Complaint Handling, Reservation Management, Performance Improvement
- Knowledge of Leasing and Market Conditions, Tenant Relations, Guest Relations
- Business Administration, Business Development
- Property Management, Database Management, Multi-Family Property Management, Commercial Property, Administrative Support, Leasing and Sales, Tenant and Eviction Laws, Vendor Management, Staff Management, Contract Management and Negotiation
- Preventive Maintenance, Maintenance Knowledge, Maintenance Scheduling
- Positive and Professional, Skilled Multi-Tasker, Adaptable, Time Management
- Account Management, Strategic Account Development, Data Analytics, Brand Marketing, Strategic Planning, Compliance Monitoring, Financial Budgeting and Reporting, Relationship Building and Management, Customer Trend Analysis, Sales Process Engineering, Operating Procedures and Policies,
- Staff Training and Development, Appointment Scheduling, Cleaning Practices,
- Payroll Administration, Payroll Understanding, Profitability Assessments, Team Recruiting and Onboarding
- Customer Relationship Management, CRM Software, Health and Safety Compliance, Networking Events
- Organization and Time Management, Work Planning and Prioritization, Critical Thinking,
- Dependable and Responsible, Excellent Communication, Decision-Making, Leadership, Team Leader, Friendly, Positive Attitude
- Microsoft Office, Microsoft Word, MS Office, Computer Skills
- Front Desk Operation& Management, Leasing Management, Customer Relationship Management
- Staff Training & Development, Interviewing and Hiring, Staff Scheduling
- Operational Systems Monitoring, Data Management, Community Relations,Social Media Networking and Marketing,
- Guest Registration, Group Bookings, Guest Experiences, Special Event Coordination, Room Inspections, Reporting, Performance Evaluations, Payment Collection
Profile - Objective
Accomplished generalist and managerial owner with a proven track record of sustaining and increasing property values. Committed to achieving client satisfaction and exceeding goals. Demonstrates expertise in increasing occupancy rates and negotiating higher rental rates. Driven and enthusiastic, with effective time and effort management skills. Dedicated to executing strategic marketing plans to achieve a property’s highest income potential.
Certifications
- Century 21 Downey — Real estate classes for license (Jan 2024)
- Zee & Royals LLC — Property Management Business
- LA SQUEAKS LLC — Cleaning Business
- QueenZeeEnterprisez — Consulting Business
Certification
- Certified CPR/First Aid Care
- Certified DSP1/ DSP2 Training Certification
- Certified Food Handlers Card
- Certified Seller/Reseller Permit
- Licensed Mixology/Bartender - ABC Bartending School January 2024 {catering/hosting/party event purposes}
Business Owner of:
- Property Management, Zee & Royals LLC - October 2020
- Consulting Services, QueenzEnterprisez - February 2022
- Cleaning Services, LASqueaks LLC - May 2021
Real Estate
- Certificate of Completion in Real Estate Principles, Century 21; Institute Of Real Estate - December 2023
- Certificate of Completion in Real Estate Practice , Century 21; Institute Of Real Estate - December 2023
- Certificate of Completion in Legal Aspects Of Real Estate, Century 21; Institute Of Real Estate - December 2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Airbnb Hostess Property Management; Consultant
Airbnb
01.2020 - Current
DSP: Direct Support Professional; Caregiver
Casa Velasco
01.2018 - 01.2021
Teacher/Teachers Assistant
Rosemead Education Center
01.2016 - 01.2017
Server
Olive Garden
01.2015 - 01.2016
Team Leader/Cashier/Drive Thru/Cook/Fryer
Jack In The Box
01.2014 - 01.2015
Montebello High School
Diploma
East Los Angeles College
Some College (No Degree) from Business Administration And Management
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