ZUYLEM MATOS
Rochester
Summary
Motivated MBA graduate, fluent in English and Spanish, offering over four years of experience in HR, finance, and customer-facing service. Skilled at delivering safety-focused client support in fast-paced, multicultural environments. Eager to contribute adaptability, teamwork, and regulatory compliance skills to a global airline or travel company. Recognized for strong organizational skills, cross-functional teamwork, and exceptional client relations.
Overview
6
6
years of professional experience
Work History
Human Resources / Finance Assistant
Harris Seeds
Rochester
09.2024 - 09.2025
- Streamlined HR onboarding and training for 50+ employees, ensuring adoption of new safety protocols and adapting to multicultural teams
- Supported documentation compliance and personnel records, demonstrating precision valued in airline passenger and crew onboarding
- Facilitated performance reporting and resolved grievances, strengthening organizational communication key for flight operations staff
Restaurant Foods Customer Service
Wegmans Food Markets
Rochester
01.2021 - 12.2023
- Delivered high-volume customer support, resolving urgent issues and advising on allergen safety for diverse clientele
- Maintained rigorous cleanliness and food safety standards, directly relevant to airline passenger safety requirements
- Winner of Wegmans Scholarship (2021), recognizing excellence and dedication to service
Finance Assistant (General Accounting)
Division of Advancement and Communications, SUNY Brockport
03.2023 - 06.2023
- Prepared and reviewed monthly budget reports, developing accuracy and reliability for airline resource management
- Supported compliance and audit processes, skills transferrable to regulatory standards in aviation environments
- Contributed to special projects requiring cross-departmental collaboration
Student Liaison Officer
SUNY Brockport School of Business and Management
08.2019 - 12.2019
- Organized career events and workshops for 100+ participants, demonstrating leadership and teamwork valued in airline/airport settings
- Facilitated networking opportunities and orientations for multinational student groups
Education
Master of Business Administration -
State University of New York Brockport
Brockport, NY08.2025
Bachelor of Science - Business Management
State University of New York Brockport
Brockport, NY12.2023
Skills
- Multicultural communication
- Leadership and team coordination
- Administrative and clerical support
- Regulatory compliance
- Microsoft Office (Excel, Word, PowerPoint)
- SharePoint
- ADP
- Google certification
- Bilingual: English, Spanish
- Employee training
- Compliance documentation
- Customer service
- Invoicing procedures
- Payroll processing
- Accounts payable
- Month-end closing support
Volunteer Experience
- Project Manager, Project Management Class, 2023, Raised $5,000+ and coordinated donations for The Pantry, supporting diverse community needs-mirrors organizing travel or international passenger programs
- Immigration/Naturalization Officer, Catholic Family Center, 01/17, 12/19, Guided immigrants through documentation and naturalization, demonstrating outstanding client care and cultural sensitivity
Languages
Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Witherhold Scholarship 2019
References
References available upon request.
Timeline
Human Resources / Finance Assistant
Harris Seeds
09.2024 - 09.2025
Finance Assistant (General Accounting)
Division of Advancement and Communications, SUNY Brockport
03.2023 - 06.2023
Restaurant Foods Customer Service
Wegmans Food Markets
01.2021 - 12.2023
Student Liaison Officer
SUNY Brockport School of Business and Management
08.2019 - 12.2019
Master of Business Administration -
State University of New York Brockport
Bachelor of Science - Business Management
State University of New York Brockport