Zuzaida Yvette Frandin
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Supervisor leading team members on-time job completion. Excellent communication and listening skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Value Based Supervisor
Femwell Group Health
10.2018 - Current
- Lead the team, responsible for measuring the performance of medical care and service
- Responsible to maintain current working knowledge and understanding of value-based programs, in order to provide ongoing and onsite feedback to all applicable parties on program performance
- Document and report issues with compliance, standards of care, and quality assurance requirements.
- Develop quality improvement plans, policies and operational guidelines.
- Leads the team with insurance companies’ projects and healthcare to provide required measures of patients.
- Represent the Company professionally and positively
- Provide reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Communicates with Providers,Medical Assistants, Insurances
Customer Service Representative
Alorica
03.2016 - 11.2016
- Customer service, troubleshooting, computer skills
Administrator Assistant
Gilberto Hair Center
07.2013 - 03.2016
- Oversaw daily office operations for staff, created company's first employee manual including training and development, ordered and distributed office supplies while adhering to a fixed office budget, managed office supplies, vendors, organization, and upkeep, answered and managed incoming and outgoing calls, opened and properly distributed incoming mail, greeted visitors, screened all visitors and directed them to the correct employee or office
Education
Associate of Science in Pharmacy Technology -
National College
Louisville, KY01.2009
Dental Assistant -
Online school
Louisville, KY01.2002
Skills
- Microsoft Word
- Excel
- PowerPoint (4 years)
- Professional phone etiquette
- Excellent communication skills
- Team building
- Filing and data archiving
- Basic Compliance understanding
- Basic regulatory knowledge
- Articulate and well-spoken
- Works well under pressure
Certification
License Mortgage Loan Originator NMLS Id: 2344804
Additional Information
I've been working in the Coding and Compliance Department since 2018, mainly focus on the Coding side.
Languages
English
Spanish
Timeline
Value Based Supervisor
Femwell Group Health
10.2018 - Current
Customer Service Representative
Alorica
03.2016 - 11.2016
Administrator Assistant
Gilberto Hair Center
07.2013 - 03.2016
Associate of Science in Pharmacy Technology -
National College
Dental Assistant -
Online school
Similar Profiles
AMANDA MCCOLLINAMANDA MCCOLLIN
Operations Manager/Client Success Manager at Femwell Group HealthOperations Manager/Client Success Manager at Femwell Group Health
Ivonne CobasIvonne Cobas
Vice President of Quality and Risk at Femwell Group HealthVice President of Quality and Risk at Femwell Group Health
Issey SaballosIssey Saballos
Senior VP of Quality Assurance and Compliance at Femwell Group Health, LLCSenior VP of Quality Assurance and Compliance at Femwell Group Health, LLC
YEHUDY LANDERYEHUDY LANDER
Finance Specialist at Digistore24 Inc.Finance Specialist at Digistore24 Inc.
Katelyn CabreraKatelyn Cabrera
Receptionist Administrator at Concertina Music SchoolReceptionist Administrator at Concertina Music School