Zuzana Nedzhefova
North Hollywood,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
LEAD SERVER (SEASONAL JOB)
Under Canvas
04.2024 - 10.2024
- Managed staff of 6 servers, delegating tasks and ensuring timely completion
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner
- Ensured all food orders were accurate and delivered promptly to customers tables
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law
- Monitored inventory levels of food items and alerted management when supplies were running low
- Trained new employees on proper table setting, menu knowledge, and customer service techniques
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table
- Performed cashier duties such as taking payments from customers and making change accurately
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards
- Enforced health regulations concerning food handling, storage, sanitation practices
- Processed guest checks using POS system accurately
SERVER / HOSTESS
G-Lounge
02.2023 - 11.2023
- Company Overview: G-Lounge (got closed Nov 2023)
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Provided exceptional service to high volume of daily customers
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Followed health safety guidelines when preparing and serving food products
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Took reservations and to-go orders to streamline process for both customer and restaurant
- G-Lounge (got closed Nov 2023)
SERVER
Universal Studios
02.2023 - 07.2023
- Greeted guests and provided menus
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Took orders from customers accurately and in a timely manner
- Delivered food orders promptly and courteously
- Prepared drinks according to standard recipes
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Monitored dining room for cleanliness and proper set-up at all times
- Accurately recorded orders on cash register and POS system
COOK
Olive & Grill
02.2022 - 01.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Set up and performed initial prep work for soups, sauces and salads
- Chopped, diced and sliced vegetables and fruit ahead of rush periods
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance
- Provided guidance to junior cooks regarding food preparation methods and techniques
Education
Bachelor of Arts - Linguistics
SKFU
07.2021
College Degree - Industrial Design
SKSTIK
06.2017
Skills
- Teamwork and Collaboration
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- Liquor, Wine, and Food Service
- Adaptability and Flexibility
- Food Safety Understanding
- High-Volume Dining
- Menu Memorization
Timeline
LEAD SERVER (SEASONAL JOB)
Under Canvas
04.2024 - 10.2024
SERVER / HOSTESS
G-Lounge
02.2023 - 11.2023
SERVER
Universal Studios
02.2023 - 07.2023
COOK
Olive & Grill
02.2022 - 01.2023
College Degree - Industrial Design
SKSTIK
Bachelor of Arts - Linguistics
SKFU
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