Zuzanna Radecki
Burbank,IL
Summary
Dynamic Front Desk Associate with proven expertise in guest relations and problem-solving, honed across roles at MassageLuXe and other leading firms. Excelled in enhancing customer satisfaction and streamlining check-in processes, demonstrating exceptional time management and Polish language fluency. Fosters a collaborative work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
MassageLuXe
10.2023 - 06.2024
- Handled high-pressure situations calmly and maintained professionalism.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Used internal software to process reservations, check-ins and check-outs.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Front Desk Associate
Blink Fitness
09.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Executed all opening/ closing operational procedures to ensure the club ran smoothly.
- Tour potential members and sell memberships.
- Answer phone calls.
- Handle member requests and concerns with a sense of urgency.
- Train new employees.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Enhanced gym cleanliness by thoroughly vacuuming, mopping, and sanitizing all workout areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Front Desk Associate/Birthday Party Host
PGN Fun Village
06.2021 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Managed schedule effectively to plan and carry out as many parties per month.
- Demonstrated adaptability by accommodating last-minute changes or requests from clients without compromising event quality.
- Handled challenging situations or unexpected issues calmly and professionally, preserving a positive atmosphere during events.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Store Associate
Shoe Carnival
06.2020 - 04.2021
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
Associate of Arts - Accounting
Moraine Valley Community College
Palos Hills, IL05.2024
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Cash Handling
- Polish Language Fluency
- Customer Service
- Teamwork and Collaboration
Languages
Polish
Native or Bilingual
Timeline
Front Desk Associate
MassageLuXe
10.2023 - 06.2024
Front Desk Associate
Blink Fitness
09.2022 - 10.2023
Front Desk Associate/Birthday Party Host
PGN Fun Village
06.2021 - 09.2022
Store Associate
Shoe Carnival
06.2020 - 04.2021
Associate of Arts - Accounting
Moraine Valley Community College
Similar Profiles
Noah NavaNoah Nava
Receptionist at MassageLuxeReceptionist at MassageLuxe
Jeana FieldsJeana Fields
General Manager at MassageLuxeGeneral Manager at MassageLuxe
Jayla HarbertJayla Harbert
Receptionist at MassageLuXeReceptionist at MassageLuXe