Zuzanna Sowinska
Sudbury,Massachusetts
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Backpacking Guide/Outdoor Educator
Lasting Adventures Yosemite National Park
05.2024 - 09.2024
- Lead 6-13 day backpacking trips in the backcountry of Yosemite National Park
- Prepared and cooked all meals during each excursion
- Taught children ages 12-17 about Yosemite history, geology, and flora and fauna
- Managed all gear, customer service, dietary restrictions, and first aid needed on each trip
Gear Locker Manager
University of Massachusetts Amherst
10.2021 - 05.2024
- Managing gear inventory, performing maintenance and repair
- Training club leaders and holding events for new members
- Proposing and implementing self-motivated projects to improve the locker
- Fostering a welcoming an organized, welcoming space for club members
Land Stewardship Intern
Eagle Eye Institute
06.2023 - 08.2023
- Executed trailwork; carpentry/building structures for trails
- Acquired carpentry skills including milling wood, building structures, and repairing existing structures
- Safely operated heavy machinery and power tools
Teaching Coordinator
Trackers Earth
06.2022 - 08.2022
- Company Overview: (Overnight Camp)
- Creating/coordinating climbing, hiking, and paddling programming
- Teaching outdoor survival, cooking, teambuilding, and climbing skills
- Childcare and behavioral management
- (Overnight Camp)
- Hours worked per week: 60
Floor worker/barista
Bagel Inn Corp
05.2017 - 11.2021
- Cashier, food runner, store opening and closing
- Baked pastry items, made bagel sandwiches and drinks
- Customer service and cleaning duties
- Catering deliveries
Grocery Team Member
Whole Foods Market
12.2020 - 05.2021
- Customer service
- Managed inventory
- Trained new employees
Education
Bachelor of Science - Natural Resources Conservation
University of Massachusetts Amherst
05.2024
Skills
- ArcGis Pro
- Rstudio
- Excel
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Customer engagement
- First aid certification
- Crisis management
- Hazard assessment
- Wildlife identification
- Plant identification
Technologicalskills
- ArcGis Pro
- Rstudio
- Excel
- Powerpoint
- Illustrator
Certification
- Wilderness First Responder Certification, SOLO schools, January 2024
- CPR certification, SOLO schools, January 2024
- Food Handlers License (CA), March 2024
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Backpacking Guide/Outdoor Educator
Lasting Adventures Yosemite National Park
05.2024 - 09.2024
Land Stewardship Intern
Eagle Eye Institute
06.2023 - 08.2023
Teaching Coordinator
Trackers Earth
06.2022 - 08.2022
Gear Locker Manager
University of Massachusetts Amherst
10.2021 - 05.2024
Grocery Team Member
Whole Foods Market
12.2020 - 05.2021
Floor worker/barista
Bagel Inn Corp
05.2017 - 11.2021
- Wilderness First Responder Certification, SOLO schools, January 2024
- CPR certification, SOLO schools, January 2024
- Food Handlers License (CA), March 2024
Bachelor of Science - Natural Resources Conservation
University of Massachusetts Amherst
Similar Profiles
Jessica BakerJessica Baker
Team Lead Sales Associate at Aramark (Yosemite National Park)Team Lead Sales Associate at Aramark (Yosemite National Park)
Steven VangSteven Vang
Wastewater Treatment Plant Operator at Yosemite National ParkWastewater Treatment Plant Operator at Yosemite National Park
Meredith DennisMeredith Dennis
Environmental Protection Specialist at Yosemite National ParkEnvironmental Protection Specialist at Yosemite National Park