Zy Dowdy
Kissimmee,FL
Summary
Retail Assistant Manager with 3 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store
08.2022 - 06.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted store manager in meeting standards for customer service and quality.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Life Christian Academy
Kissimmee, FL05-2021
Associate of Arts - COMPUTER SCIENCE
Valencia College
Orlando, FL05-2025
Skills
- Staff training and development
- Store operations
- Retail operations oversight
- Task delegation
- Organization and time management
- Inventory management
- Customer service
- Analytical problem-solving
- Experienced in software utilization
- Skilled in C and C programming
Languages
English
Native or Bilingual
Certification
- CNP - Certified Notary Public
- First Aid/CPR Certified
Timeline
Assistant Manager
The UPS Store
08.2022 - 06.2025
High School Diploma -
Life Christian Academy
Associate of Arts - COMPUTER SCIENCE
Valencia College
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