Summary
Overview
Skills
Software
Work History
Education
Certification
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Zy Dowdy

Kissimmee,FL

Summary

Developed technical and analytical skills in fast-paced engineering environment. Adaptable and quick to learn, with focus on problem-solving and project management. Seeking to leverage these transferrable skills in new field to drive innovation and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Skills

  • Proficient in C/C programming
  • Data collection and analysis (Excel)
  • Analytical problem solving
  • Engineering Mathematics and Physics
  • Organization and time management
  • Team building

Software

C/C programing

Skilled in MS Excel, Word, Powerpoint, etc

Work History

Assistant Manager

The UPS Store
08.2022 - 06.2025
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted store manager in meeting standards for customer service and quality.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Associate of Arts - COMPUTER SCIENCE

Valencia College
Orlando, FL
05-2025

High School Diploma -

Life Christian Academy
05-2021

Certification

  • CNP - Certified Notary Public
  • First Aid/CPR Certified

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