Zyaah Simmons
Temple,TX
Summary
Organized and dependable candidate with experience in successfully managing multiple priorities and a positive attitude
Overview
3
3
years of professional experience
Work History
Cashier
The Home Depot Inc
03.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Hours Vary
- $650-$890 biweekly
Hostess and Waitress
Taqueria Mexicano Grill
06.2022 - 09.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation in under 2 minutes.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- 3pm-11pm, 5 days a week
- $400-$950/weekly
Cashier, Car Hop, Lobby Attendant
Bush's Chicken
06.2021 - 06.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Maintained customer service standards with over 100 customers daily.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Mentored new team members on sales software system operation.
- Collected and authorized payments of guests.
- Assisted customers in choosing menu items by providing food complementing information.
- Answered guest questions and promoted special products.
- Helped customers complete purchases, locate items and join reward programs.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- 37 weekly hours
- $300/wk
Education
High School Diploma -
Temple High School
Temple, TX06-2024
Skills
- Interpersonal Communication
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Organization and Time Management
- Self-Motivated
- Written Communication
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Decision-Making
- Training and Development
- Critical Thinking
- Customer Service
- Payment Processing
- Cash Register Operation
- Payment Collection
- Customer Assistance
- ID Verification
- POS Systems
- Cash Handling
Accomplishments
Throughout middle school I became a member of NJHSS. I graduated as an NSHSS Scholar.
Timeline
Cashier
The Home Depot Inc
03.2024 - Current
Hostess and Waitress
Taqueria Mexicano Grill
06.2022 - 09.2023
Cashier, Car Hop, Lobby Attendant
Bush's Chicken
06.2021 - 06.2022
High School Diploma -
Temple High School