Zyah Randle
Houston,TX
Summary
Versatile professional specializing in customer service. Focused on using extensive electronics knowledge to complete each job efficiently.
Overview
7
7
years of professional experience
Work History
Senior Police Telecommunicator
Houston Police Dept
Houston, TX
10.2022 - Current
- Monitored radio frequencies for incoming calls and dispatched appropriate personnel accordingly.
- Reviewed incoming complaints from citizens regarding police activity or policy violations; referred issues to supervisors as needed.
- Answered emergency and non-emergency calls, determining the nature of the call and responding appropriately.
- Utilized mapping software to provide visual representation of crime scenes or locations for responding officers.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Customer Support Specialist
Asurion
Houston, Texas
05.2020 - 10.2022
- Assisted customers with product installation, troubleshooting, and usage questions.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Identified opportunities for additional sales or upselling services when possible.
- Improved store revenues by upselling and cross-selling merchandise to clients.
- Mentored newly hired staff in upselling techniques to improve sales.
Administrative Assistant
The D Banks Group LLC
Houston, TX
12.2017 - 04.2020
- Greeted visitors and provided general information about the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Proofread content for typo-free emails and documentation.
Education
High School Diploma -
Houston Academy For International Studies
Houston, TX05-2017
Skills
- Data Entry
- Teamwork and Collaboration
- Sales and marketing aptitude
- Customer Service
- Organized Mindset
- Sales Techniques
- Creative Problem-Solving
- Relationship Building
- Clear Communication
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Task Prioritization
- Building rapport
Timeline
Senior Police Telecommunicator
Houston Police Dept
10.2022 - Current
Customer Support Specialist
Asurion
05.2020 - 10.2022
Administrative Assistant
The D Banks Group LLC
12.2017 - 04.2020
High School Diploma -
Houston Academy For International Studies
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