Zyah Williams
High Priority Specialist
Arnold,MD
Summary
As a dedicated and results-oriented professional, I am eager to bring my expertise in customer service, process management, and problem-solving to the Customer-Facing Associate Mobility Program at Capital One. With a proven track record in communication, project management, and risk management, I am excited to contribute to driving business results, enhancing customer experiences, and furthering Capital One's commitment to diversity and inclusion. I am ready to leverage my strong learning agility, attention to detail, and innovative mindset to support critical initiatives and propel my career forward within Capital One.
Overview
5
5
years of professional experience
Work History
High Priority Experience Specialist
Capital One Bank
1 2021 - Current
- Demonstrates unwavering professionalism and integrity in all forms of communication
- Applies exceptional problem-solving skills and employs critical thinking to overcome challenges
- Thrives in a fast-paced and rapidly evolving environment
- Provides immediate and proactive support and guidance to associates during customer interactions
- Engages directly with customers via calls to gain valuable insights and enhance their experience
- Meticulously monitors and evaluates complex customer situations to ensure prompt and effective resolution
- Identifies significant trends and takes decisive action to drive continuous improvement in key performance indicators.
Customer Service Representative/Cashier
Nordstrom Rack
10.2020 - 06.2021
- Demonstrated exceptional customer service skills by handling customer complaints with professionalism and courtesy
- Provided seamless and friendly assistance to customers, ensuring a positive experience
- Showcased expertise in utilizing various technologies with the store environment
- Fostered trust, teamwork, and positive relationships with colleagues
- Effectively resolved customer situations in a timely manner
- Maintained customer privacy and security through adherence to compliance procedures
- Demonstrated clear and effective communication and strong interpersonal skills
- Effectively prioritize multiple tasks in a fast-paced environment.
Shift Leader
Domino's
07.2019 - 06.2020
- Provided exemplary customer services as a Shift Leader and key holder, overseeing daily store operations from opening to closing
- Assisted customers with cashier transactions and effectively utilized upselling techniques to maximize sales
- Maintained store cleanliness and organization by handling incoming shipments, restocking inventory, and ensuring optimal working spaces
- Successfully managed inbound customer orders while multitasking data entry and conducted outgoing marketing calls to drive sales.
Education
Associates of Applied Science in Diagnostic Medical Sonography -
Howard Community College
Skills
Expert in Microsoft Office, G Suite
Timeline
Customer Service Representative/Cashier
Nordstrom Rack
10.2020 - 06.2021
Shift Leader
Domino's
07.2019 - 06.2020
High Priority Experience Specialist
Capital One Bank
1 2021 - Current
Associates of Applied Science in Diagnostic Medical Sonography -
Howard Community College
Similar Profiles
PATRICK K. COEPATRICK K. COE
Cafe Ambassador-Banker at Capital One BankCafe Ambassador-Banker at Capital One Bank
Eric GutierrezEric Gutierrez
Branch Ambassador at Capital One BankBranch Ambassador at Capital One Bank
Gary PachecoGary Pacheco
Branch Ambassador at Capital One BankBranch Ambassador at Capital One Bank