Zyah Williams
Arnold,MD
Summary
Highly dedicated and results-driven professional with over 4 years of experience in customer-facing roles, specializing in high-priority issue resolution, communication, and account management. Proven ability to handle complex customer situations with professionalism, integrity, and empathy. Skilled in critical thinking, problem-solving, and identifying trends to drive performance improvements. Adept at navigating fast-paced environments while maintaining compliance, confidentiality, and customer satisfaction. Eager to bring strong interpersonal skills, attention to detail, and a commitment to excellence to the Collector III position at Tower Federal Credit Union.
Overview
2026
2026
years of professional experience
Work History
High Priority Experience Specialist
Capital One Bank
1 2021 - Current
- Demonstrates unwavering professionalism and integrity in all forms of communication
- Applies exceptional problem-solving skills and employs critical thinking to overcome challenges
- Thrives in fast-paced and rapidly evolving environment
- Provides immediate and proactive support and guidance to associates during customer interactions
- Engages directly with customers via calls to gain valuable insights and enhance their experience
- Meticulously monitors and evaluates complex customer situations to ensure prompt and effective resolution
- Identifies significant trends and takes decisive action to drive continuous improvement in key performance indicators.
Customer Service Representative/Cashier
Nordstrom Rack
10.2020 - 06.2021
- Demonstrated exceptional customer service skills by handling customer complaints with professionalism and courtesy
- Provided seamless and friendly assistance to customers, ensuring a positive experience
- Showcased expertise in utilizing various technologies with the store environment
- Fostered trust, teamwork, and positive relationships with colleagues
- Effectively resolved customer situations in a timely manner
- Maintained customer privacy and security through adherence to compliance procedures
- Demonstrated clear and effective communication and strong interpersonal skills
- Effectively prioritize multiple tasks in a fast-paced environment.
Shift Leader
Domino's
07.2019 - 06.2020
- Provided exemplary customer services as a Shift Leader and key holder, overseeing daily store operations from opening to closing
- Assisted customers with cashier transactions and effectively utilized upselling techniques to maximize sales
- Maintained store cleanliness and organization by handling incoming shipments, restocking inventory, and ensuring optimal working spaces
- Successfully managed inbound customer orders while multitasking data entry and conducted outgoing marketing calls to drive sales.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Howard Community College
Skills
- Expert in Microsoft Office, G Suite
- Customer Service
- Communication
- Leadership
Timeline
Customer Service Representative/Cashier
Nordstrom Rack
10.2020 - 06.2021
Shift Leader
Domino's
07.2019 - 06.2020
High Priority Experience Specialist
Capital One Bank
1 2021 - Current
Associate of Applied Science - Diagnostic Medical Sonography
Howard Community College
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