Zyaire Simmons
Brooklyn,NY
Summary
Fraud and risk operations professional with 3+ years of experience in identity verification, billing dispute investigations, and regulatory-compliant case management within financial services. Consistently met performance standards for authentication accuracy, compliance, and timely resolution in high-volume environments. Experienced in MFA authentication, suspicious activity detection, and detailed CRM documentation to prevent fraud and safeguard sensitive financial data.
Overview
9
9
years of professional experience
Work History
Centurion Membership Professional | Card Specialist
American Express
Phoenix, Arizona
05.2022 - 06.2025
- Verified customer identities using MFA protocols to prevent unauthorized account access and mitigate fraud risk.
- Investigated billing disputes and identified potential fraud activity, ensuring regulatory compliance and accurate case documentation.
- Maintained detailed case documentation in CRM systems to support audit readiness and regulatory reporting requirements.
- Managed high-volume inbound account inquiries while documenting interactions, ensuring timely resolution and records.
- Processed account updates and sensitive transactions with strict established risk-control procedures.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Receptionist
Drybar
New York, New York
08.2019 - 07.2022
- Managed appointment scheduling and data entry of client services into Book4time
- Processed payments, maintained daily financial records, and supported administrative duties
- Updated client profiles and service history with attention to accuracy and confidentiality
- Conducted inventory tracking and verified supply list to ensure operational accuracy
Youth Pathways Service Coordinator
Maximus
New York, New York
05.2016 - 04.2018
- Conducted intake assessments and reported client data in compliance with HIPAA regulations.
- Collected and tracked outcome data to demonstrate impact in healthy living, financial capability, workforce development and youth development.
- Prepared compliance reports and monitored progress milestones for internal review.
- Led outreach efforts to raise awareness of services among diverse populations, improving accessibility.
- Created a safe and inclusive environment for all participants by enforcing policies and addressing concerns promptly.
Education
Some College - Hotel Management
College of Southern Nevada
Las Vegas, Nevada02.2015
Skills
- Software: Microsoft Office Suite, Google Workspace
- Communication: Slack, Microsoft Teams, Zoom, Webex
- Typing Speed: 65 WPM
- Customer relations
- Analytical thinking
- Documentation management
- Attention to detail
- Problem-solving abilities
- Fraud prevention
- Banking operations
- Dispute resolution
Timeline
Centurion Membership Professional | Card Specialist
American Express
05.2022 - 06.2025
Receptionist
Drybar
08.2019 - 07.2022
Youth Pathways Service Coordinator
Maximus
05.2016 - 04.2018
Some College - Hotel Management
College of Southern Nevada