Zyangelis Ortega
Geo Group
Newark,NJ
7
years of professional experience
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Bilingual as well as a valid DL.
Work History
Administrative Assistant
1 Year 4 Months- Detail-oriented immigration assistant with hands-on experience preparing and reviewing immigration forms, applications, and supporting documents for government submission. Skilled in maintaining organized case files, tracking case progress, and conducting research on visa types and work permits as well as covering monthly facility billing. Experienced in drafting professional correspondence, coordinating client appointments with DHS, and providing comprehensive administrative support to attorneys. Proficient in managing client data, generating reports, and contributing to case strategy preparation. As well as navigating Total Access and leveraging Excel for reporting and data management.
Emergency Room Receptionist
6 Months- Organized and managed office operations efficiently. Performed accurate data entry and database management on the Epic software, including maintaining up-to-date patient records and performing patient discharge duties. Coordinating multiple phone lines.
Assistant Manager & Key Holder
3 Months- Managed a small team of up to 4 people and delegated tasks, and performed opening and closing duties, which included cash drops.
Shift Manager
11 Months- Managed a team of up to 8 staff members. Trained new hires. Oversaw daily operations such as ensuring that all team members adhere to company policies, maintained high levels of customer service, and achieved operational goals. Other duties included resolving customer issues and addressing any unexpected challenges.
Guest Service Expert
6 Months- Server, cashier, and food preparer for delivery orders while upholding food safety and cleanliness standards. Trained new hires and was responsible for handling cash transactions. Ensured all cooking equipment was well maintained and up to standards.
1 Year
- Administrative Assistant Duties: General clerical and administrative, data entry, database and calendar management. Maintained office organization.
Retail Sales Representative
1 Year 2 Months- Delivered outstanding customer service and upsold products while providing exceptional support to a small WOC business.
Education
AAS Degree - Social Sciences, Sociology/Human Development
High School
Bachelors - Social Work
Skills
Fluent native Spanish speaker
ability to work under pressure
excels in a fast-paced work environment
works well independently and as part of a team. Strong organizational skills and efficient multitasking abilities. Quick learner. Valid DL.
Office administration
Computer skills
Data entry
Customer service
Administrative support
Microsoft Word
Microsoft Excel
Microsoft outlook
Computer proficiency
Filing
Scheduling
Office management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Geo Group
03.2025 - CurrentRead More
Emergency Room Receptionist
Newark Beth Israel
01.2024 - 07.2024Read More
Assistant Manager & Key Holder
Family Dollar
09.2023 - 12.2023Read More
Shift Manager
Quick Chek Fresh Convenience
09.2022 - 08.2023Read More
Guest Service Expert
Smashburger
01.2022 - 07.2022Read More
Idiosyncratic K
01.2021 - 01.2022Read More
Retail Sales Representative
Leema’s Jewelry Boutique
07.2019 - 09.2020Read More
Bloomfield High School
High School
Read More
Essex County College
AAS Degree from Social Sciences, Sociology/Human Development
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Rutgers University
Bachelors from Social Work
Read More