ZyAnn McCullom
Reynoldsburg,OH
Summary
Highly motivated professional with experience in providing technical assistance to coworkers, as well as exceeding customer expectations to customers. Possesses a solid understanding of network infrastructure, software and hardware. Proven ability to work independently and collaboratively as part of a team to ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender
Munchies Comfort Food & Drinks
06.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
Certified Crew Trainer/ Server/Bartender
Darden Restaurants, Olive Garden
02.2021 - 07.2024
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Technical Support Representative
Teleperformance
03.2020 - 06.2023
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
- Handled customer complaints and escalated issues according to procedures
- Diagnosed issues through process of elimination by asking probing questions
- Managed high levels of call flow and responded to technical support needs.
- Monitored incoming calls from customers regarding hardware and software issues; provided timely resolutions
- Maintained accurate records of customer interactions and transactions, updated customer information accordingly
- Developed in-depth knowledge of products and services
- Performed root cause analysis on hardware and software malfunctions; recommended appropriate corrective actions
- Investigated advanced technical issues related to networks, operating systems
- Conducted customer service recoveries using technical knowledge and business skills
Customer Service Representative
Amazon
06.2018 - 03.2020
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Political Science
Bethany College
High School Diploma - undefined
Reynoldsburg Summit Campus ESTEM Academy
Skills
- Technical Support
- Service support
- Performance Testing
- Software Installation
- Data Recovery
- Mixology
- Liquor, beer, and wine knowledge
- Videoconferencing
- Application support
- Information Protection
- Systems Analysis
- Network diagnostics
- Data Collection
- Paperwork Processing
- Complaint resolution
- Account updating
- Report Generation
- Call Management
- Data Entry
- Consultative Sales
- Product Knowledge
Personal Information
Title: Customer Service Representative
Timeline
Bartender
Munchies Comfort Food & Drinks
06.2023 - Current
Certified Crew Trainer/ Server/Bartender
Darden Restaurants, Olive Garden
02.2021 - 07.2024
Technical Support Representative
Teleperformance
03.2020 - 06.2023
Customer Service Representative
Amazon
06.2018 - 03.2020
High School Diploma - undefined
Reynoldsburg Summit Campus ESTEM Academy
Bachelor of Science - Political Science
Bethany College
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