Zy'anna Taylor

Shift Leader

Smoothie King

Indian Trail, NC

07.2021 - Current

Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Assisted in training new employees on shift operations.
Maintained an organized work environment by delegating tasks to staff as needed.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Adhered to all health code regulations while preparing food items for customers.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Supervised and led employees to maintain productivity and customer service levels.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Delegated tasks to employees and monitored activities and task completion.
Educated customers about offerings, promotions and pricing to boost sales.
Coached team members to increase productivity and reduce workplace accidents.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed daily workflow and scheduled staff for adequate coverage.
Coordinated shift workers for inventory receiving, auditing and restocking.

Summary

Overview

Work History

Shift Leader

Education

High School Diploma -

Early Childhood Education -

Skills

Certification

Affiliations

Timeline

Shift Leader

High School Diploma -

Early Childhood Education -

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