ZYBEL RIANO
Seattle,Washington
Summary
To obtain a position in a reputable organization that values personal and professional growth, utilizing my qualifications and experiences to contribute and add value to the success and growth of the company through servant-leadership. To continuously be willing to expand my knowledge and skills, and to strive for excellence in all aspects of my work, while promoting a positive work environment and fostering teamwork.
Resourceful Front End Supervisor known for high productivity and efficient task completion. Specialize in customer service management, operational workflow optimization, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless front-end operations and enhanced customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Quality Foods Center
Seattle, WA
08.2023 - Current
- Experienced Front-End Supervisor with a strong background in customer service, team leadership, and relationship management.
- Demonstrated ability to foster positive customer experiences and build strong connections with coworkers.
- Skilled in active listening, effectively addressing team and customer needs, and managing conflicts with a focus on prioritizing what truly matters.
- Proactive in continuous learning and personal development, ensuring that both team and business goals are met. Looking forward to applying these strengths to a new opportunity in a customer-focused environment.
- Implemented user-friendly systems for seamless transactions in collaboration with Money Services
- Leveraged the company's KPI tracker and Fresh Start tool for monitoring Front End Team behavior
- Oversaw the Scheduling system to guarantee punctual breaks for cashiers, optimizing daily staffing arrangements
- Increased speed and accuracy of go back item storage through empathic communication and mentorship with courtesy clerks
- Succeeded in carrying out simultaneous responsibilities related to customer service, checkstands, and self-checkouts to provide superior service for both new and loyal clientele by demonstrating effective leadership in an attempt to lead by example
Training Ambassador
West Marine
Rock Hill, South Carolina
12.2021 - 06.2023
- Evaluated employee performance post-training to measure success of program outcomes
- Maintained up-to-date knowledge of industry trends and best practices related to training delivery
- Ensured compliance with company policies regarding safety regulations during trainings
- Facilitated workshops using various teaching methods such as lectures, discussions, role plays, simulations
- Identified opportunities for improvement in the training process, implemented changes accordingly, and monitored results
- Analyzed data gathered from evaluations to identify areas for improvement in future trainings
- Coached employees on how to effectively apply newly acquired skills within their roles
- Assisted in the design of digital learning platforms to support new hire onboarding program
- Provided feedback to internal teams on their performance during new hire training period
- Created detailed reports on training activities, progress, and results
- Developed a library of resources for team leads and other Training Ambassadors
- Built relationships with key stakeholders to ensure successful implementation of training initiatives
- Compiled data from surveys and interviews to evaluate effectiveness of training sessions
- Developed and delivered training programs to diverse audiences, including new hires and existing staff
- Utilized instructional design principles when creating course materials such as slideshows, handouts, videos
- Supported operations and HR in new hire onboarding program initiatives
- Utilized creative digital approach to edit presentations and create engaging training materials
- Created standard operating procedures (SOPs) to streamline new hire onboarding process
- Provided ongoing support to new hires and addressed any concerns or questions they may have had
- Assisted with other department needs as required to ensure smooth operations.
Selection Team Lead
West Marine
Rock Hill, South Carolina
11.2020 - 12.2021
- Delegated tasks to team members according to project requirements and employee strengths
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Assumed responsibility for resolving technical issues when required, testifying technical troubleshooting competency
- Mentored and coached team members to ensure successful performance
- Coordinated with management to prioritize assignments based on current issues and business needs
- Created detailed process documents to streamline workflow efficiency, illustrating aptitude for process optimization
- Led team of thirty in developing new customer service protocols, demonstrating strong interpersonal and communication skills
- Resolved problems and escalated high-level issues to supervisor within established time frames
- Provided feedback on individual projects throughout the course of development cycles, leveraging constructive criticism techniques
- Implemented strategies to improve employee morale through recognition programs and incentives, displaying adept motivational techniques
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit
- Monitored daily operations, utilizing organizational and critical thinking skills to identify areas for improvement
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
WCF Team Lead
West Marine
Rock Hill, South Carolina
08.2020 - 11.2020
- Assisted in the recruitment and onboarding of new team members
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Assumed responsibility for resolving technical issues when required, testifying technical troubleshooting competency
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects
- Monitored daily operations, utilizing organizational and critical thinking skills to identify areas for improvement
- Mentored and coached team members to ensure successful performance
- Collaborated with other departments to ensure successful completion of projects
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
- Implemented strategies to improve employee morale through recognition programs and incentives, displaying adept motivational techniques
- Created detailed process documents to streamline workflow efficiency, illustrating aptitude for process optimization
- Organized team events such as lunches or outings; highlighting organizational talents as well as interpersonal relations acuity
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Managed confidential and proprietary company data and information with discretion
- Mentored junior staff members to foster a productive working environment, highlighting leadership capabilities
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
WCF Packer
West Marine
Rock Hill, South Carolina
02.2019 - 07.2020
- Set up station by receiving packing orders and gathering packing materials
- Verified accuracy of orders and ensured proper product labeling
- Collaborated with colleagues to complete daily packing goals
- Demonstrated proficiency in packing, labeling, and sorting items for shipment
- Marked packages with identifying information, tracking numbers or customs information
- Weighed and measured packages for shipping accuracy
- Utilized protective packaging to support safe product delivery
- Pulled and stacked products based on daily orders
- Utilized RF scanners to process orders accurately and efficiently
- Packed items into boxes according to size and weight restrictions specified by shipping company
- Developed strong working relationships with customers through courteous service
- Used computer software programs to track shipments and generate labels
- Kept workspace neat, clean, and organized always for safety purposes
- Collaborated with other departments within the organization effectively
- Aided with loading trucks when necessary
- Stacked cartons on pallets or skids using correct stacking pattern
- Reported any damages or discrepancies of incoming goods immediately upon receipt
- Packed cartons by folding and placing products, following prescribed arrangement
- Troubleshot problems related to order fulfillment or packaging issues promptly
- Adhered to appropriate safety and hygiene guidelines for safe housekeeping and personal protection
- Assembled boxes and containers according to size specifications of the product.
English Language Teacher-Mentor
Australasian Training Academy, Yaffle English Academy
Ho Chi Minh, Vietnam
07.2015 - 05.2016
- Trained the students to win as a collaborator and learn English by heart
- Prepared and delivered innovative and creative English language lessons for a variety of ages and skill levels
- Supported the students to get familiar with leading course books including Family & Friends
- Collaborated and built camaraderie with students, Vietnamese, Filipino & English teachers, parents, and administration officials
- Kept the student's attention by applying the creative process of mindfulness, empathy and focus on daily wins to foster fun learning
- Engaged with parents to create healthy relationships with students and faculty that help built a quality, open and safe learning environment.
Training Facilitator
Petronas Energy Philippines, Plaza Alemania Hotel, AGM Immigration Consultancy, Author Solutions Philippines Inc.
Iligan, Philippines
04.2011 - 07.2015
- Trained and empowered staff with the knowledge, practical skills, and motivation to conduct work-related tasks
- Delivered the training for a third-party trainer facilitate training
- Provided tools, strategies and moral support for students and on-the-job trainees
- Facilitated motivating and goal-setting strategies to prepare trainees with Self-Mastery and share the vision of servant leadership
- Facilitated global career advancement and empowerment simulations to assess the capabilities of individual students.
Editor In Chief, In'l Committee Director
Rotary-Rotaract Club International
Iligan, Philippines
07.2011 - 11.2013
- Developed innovative approaches to creating visual effects
- Scheduled and attended meetings with club leaders
- Planned and organized club activities and events such as fundraisers, community service projects and social events
- Recruited and engaged new members to grow the club and its impact in the community
- Facilitate communication and collaboration among club members and other community organizations
- Manage club finances and budgets, ensuring transparency and accountability
- Represent the club at local, regional, and national events and meetings
- Promote the values and mission of Rotary International and inspire others to get involved and make a difference in their communities
- Provide leadership and mentorship to club members, promoting personal and professional development.
Education
TESOL, TESL, TEFL In Education -
Australasian Training Academy
Ho Chi Minh, Vietnam07.2015
Bachelor Of Arts (B.A.) In Sociology -
Mindanao State University-Iligan Institute of Technology
Iligan, Philippines11.2011
Skills
- Training Development
- Orientation Sessions
- Presentation Materials
- Training Materials and Documentation
- Materials Organization
- Multimedia Development
- Providing Feedback
- Coaching and Development
- Presentations
- Customer Service
- File Management
- Cash counting
- Staff Supervision
- Complaint resolution
- Cash Handling Accuracy
- Cash Register Operation
- Listening Skills
- Opening and closing procedures
- Price Verification
- Problem-solving skills
- Employee Motivation
- Hospitality services
- Staff Management
- Training and mentoring
- Relationship building and management
- Shift checklists
- Display Setup
- Team Supervision
- Marketing knowledge
- Effective Planning
- Word Processing
- Operations
- Order Management
- Performance Improvement
- Conflict Management
- Time Management
- Cash Handling
- Workflow Management
Certification
- Train the Trainers by Crown
- Self Mastery & Personal Development Programs
- TESOL, TESL, TEFL
Languages
- English, Fluent
- Filipino, Fluent
Volunteer Experience
- Worship Leader, Mount Gallant Church of God, Rock Hill, South Carolina, 04/01/22. Developed worship team for raising performance quality and maximizing audience engagement., Utilized social media platforms to promote upcoming events and share inspirational messages., Enabled lively worship atmosphere by encouraging audience engagement.
- Women on Vision Podcast Speaker on Powering Through Resilience, Women on Vision, 03/01/21, Inspired and motivated women to tap into their inner strength and resilience, especially in times of adversity., Shared personal stories and experiences of overcoming challenges and hardships as a Filipina and providing practical tips and strategies to build resilience.
- Women's Ministry Development Team ENCS, July 2024 to current - Serving as co-leader on this team, collaborating to share visions and strategies for the roles and responsibilities of women within our church. Our focus is on fostering relationships and leveraging our collective talents & skills to implement, programs and activities that promote strong partnerships and engagement among the women in our community.
- Kids Ministy ENCS,August to September 2024: Supporting the spiritual and personal growth of children by helping lead activities, teaching biblical lessons, and fostering a positive, welcoming environment. I assist in organizing engaging programs that encourage children to explore their faith, while also building meaningful relationships with both kids and fellow volunteers. My goal is to create a space where children feel loved, valued, and excited to learn about God.
- Worship Team ENCS, August to current - Leading and facilitating wroship by contributing musically and spiritually during church services. I collaborate with the team to create an atmosphere where the congregation can engage deeply with God through music and praise. Whether through singing or assisting with technical aspects, my focus is on serving the church community and enhancing the worship experience with a heart of devotion and excellence.
Timeline
Front End Supervisor
Quality Foods Center
08.2023 - Current
Training Ambassador
West Marine
12.2021 - 06.2023
Selection Team Lead
West Marine
11.2020 - 12.2021
WCF Team Lead
West Marine
08.2020 - 11.2020
WCF Packer
West Marine
02.2019 - 07.2020
English Language Teacher-Mentor
Australasian Training Academy, Yaffle English Academy
07.2015 - 05.2016
Editor In Chief, In'l Committee Director
Rotary-Rotaract Club International
07.2011 - 11.2013
Training Facilitator
Petronas Energy Philippines, Plaza Alemania Hotel, AGM Immigration Consultancy, Author Solutions Philippines Inc.
04.2011 - 07.2015
TESOL, TESL, TEFL In Education -
Australasian Training Academy
Bachelor Of Arts (B.A.) In Sociology -
Mindanao State University-Iligan Institute of Technology
Similar Profiles
Jumer DeJoseJumer DeJose
Store Leader at Quality Foods CenterStore Leader at Quality Foods Center
Jennifer WittenJennifer Witten
Barista Manager at Quality Foods CenterBarista Manager at Quality Foods Center
Niraj MainaliNiraj Mainali
Retail/Grocery Clerk at Quality Foods CenterRetail/Grocery Clerk at Quality Foods Center