Zybelle Vega Bonafont
Fall River,MA
Summary
Flexible and dedicated professional with 7 years of experience providing Healthcare and Social Services coordination. Possesses strong organizational, interpersonal and communication skills. Committed to keep helping the community. Excited for the opportunity to utilize transferable skills, and ability to a thriving company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tax Preparer
H&r Block
11.2023 - Current
- Responded to more than 50 inquiries from IRS and other tax authorities.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Offered guidance on state and federal tax regulations to clients, ensuring they understood their obligations and opportunities.
Community Health Worker
AmeriCorps VISTA
05.2023 - 05.2024
- Connected about 30 families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
Patient Care Coordinator
CHN
11.2022 - 01.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Fast-Paced call center constantly answering more than 90 inbound calls and making more than 60 outbound calls.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated more than 300 cases with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Spanish Medical Interpreter
HealthFirst Family Care Center
11.2020 - 06.2021
- Implemented new interpretation technologies to enhance the quality of communication between healthcare providers and non-English speaking patients.
- Contributed to a 60% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
Pharmacy Technician Trainee
CVS Pharmacy
11.2020 - 06.2021
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.
Data Entry Enumerator
U.S Census Bureau
01.2020 - 11.2020
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 55 community households per day.
HIV Medical Case Manager
Seven Hills Behavioral Health
08.2017 - 09.2019
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Coordinated with pharmacies to ensure timely medication access for clients experiencing financial or logistical barriers, preventing treatment interruptions.
- Advocated for patients'' rights within the healthcare system, ensuring equitable access to services and promoting a culture of dignity and respect.
- Worked closely with case load of 80 clients experiencing substance abuse issues, connecting them with appropriate resources for recovery and facilitating their engagement in medical care.
Education
Associate of Arts - Business Administration Transfer
Bristol Community College
Fall River, MA06.2026
Certification - Spanish Medical Interpreter
Bristol Community College Workforce
Fall River, MA05.2016
Skills
- Cultural insight
- Adaptability and Flexibility
- Integrity and Dependability
- Conflict Resolution
- Time Management and detail-oriented
- Multitasking Abilities
- Negotiation
- Decision-Making
- Fluent Spanish
- Analytical Thinking
- Creative Thinking
- Public Speaking
Accomplishments
- Documented and resolved 90% of the U.S Census Bureau high-conflict cases which led to a 95% Fall River complete cases.
- Won The Clemente Course Scholarship Recipient from UMASS Dartmouth.
- Complete with Honors the Young Health Educator Program from The Department of Health from Puerto Rico.
- AmeriCorp Vista Alumni and successfully complete 1 Year Program.
Languages
Spanish
Native or Bilingual
Certification
Pharmacy Tech Trainee License (2020)
Spanish Medical Interpreter (2017)
Timeline
Tax Preparer
H&r Block
11.2023 - Current
Community Health Worker
AmeriCorps VISTA
05.2023 - 05.2024
Patient Care Coordinator
CHN
11.2022 - 01.2024
Spanish Medical Interpreter
HealthFirst Family Care Center
11.2020 - 06.2021
Pharmacy Technician Trainee
CVS Pharmacy
11.2020 - 06.2021
Data Entry Enumerator
U.S Census Bureau
01.2020 - 11.2020
HIV Medical Case Manager
Seven Hills Behavioral Health
08.2017 - 09.2019
Pharmacy Tech Trainee License (2020)
Spanish Medical Interpreter (2017)
Associate of Arts - Business Administration Transfer
Bristol Community College
Certification - Spanish Medical Interpreter
Bristol Community College Workforce
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