Zyeasha Boston
Tifton,GA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Certified Restaurant Supervisor
Red Lobster
02.2021 - Current
- Ensured strict adherence to food safety guidelines in food preparation and storage areas
- Provided staff training on customer service protocol and company policies
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Operated POS system efficiently to process transactions accurately and provide excellent service
- Managed and motivated a diverse team to achieve set goals and maintain high morale
- Implemented inventory control measures to minimize stock losses and optimize supply levels.
Deli Clerk
Publix
06.2019 - 04.2021
- Followed strict food safety guidelines while handling and serving food to customers
- Provided exceptional customer service by addressing inquiries and concerns in a timely and professional manner
- Prepared delicious and visually appealing dishes using fresh ingredients and culinary techniques
- Ensured efficient stocking of shelves to maintain product availability and presentation
- Managed inventory levels by conducting regular audits and restocking as needed.
Customer Service Representative
Family Dollar
11.2017 - 07.2019
- Operated cash register with accuracy and efficiency during high-volume sales periods
- Stocked shelves with precision and attention to detail to ensure products were readily available to customers
- Resolved issues promptly and to the satisfaction of customers to maintain positive shopping experiences
- Assisted customers with inquiries, product recommendations, and locating items throughout the store
- Handled complaints diplomatically and professionally to address concerns and maintain customer loyalty
- Maintained cleanliness and organization in designated areas to provide a pleasant shopping environment.
Skills
- Communication Skills
- Computer Proficiency
- Customer Service
- Fast Learner
- Flexibility
- Full Service Restaurant
- Problem Solving Skills
- Team Management
- Effective Leadership
- Employee Scheduling
- Conflict Resolution
- Staff Management
- Sales strategy
- Sales operations
- Staff Training
- Guest Relations
- Cost accounting
- Personnel Evaluations
- Team Coordination
- Operational Efficiency
- System implementation
- Staff Supervision
- Staff Scheduling
- Problem Resolution
Timeline
Certified Restaurant Supervisor
Red Lobster
02.2021 - Current
Deli Clerk
Publix
06.2019 - 04.2021
Customer Service Representative
Family Dollar
11.2017 - 07.2019
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