ZYEIRA McMillian
Paterson,New Jersey
Summary
Psychology major and EOF student, highly motivated and skilled in customer service. Possess extensive computer skills and can work both independently and as a team member. Organized and dependable candidate who excels at handling multiple priorities with a positive attitude. Willing to take on added responsibilities to help team achieve its goals.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS Health
08.2022 - Current
- Sterilize surfaces and equipment and prepare pharmacy for opening
- Greet customers and answer questions
- Receive prescriptions and check their validity
- Select appropriate medicine and measure dosages to fill prescriptions
- Sort, stock, label medication and monitor inventory.
Resident Assistant
Ramapo College Residence Life
08.2021 - Current
- Supervise 32 students with apartment-style living spaces
- Available 24/7 to help resolve issues
- Teach incoming first-year students on academic and living procedures
- Supervise two buildings administrative duties such as room transfer, incident reports, and maintenance reports.
Outpatient Intern/ Group Helper
West Bergen Mental Healthcare
09.2023 - 01.2024
- Be alert to needs of client and assist in direct group services for clients
- Write reports, forms, records, and letters for parents and group leaders.
Student Assistant Residence Director
Ramapo College Residence Life
08.2021 - 05.2023
- Oversee Resident Assistant programs and community building
- Oversee Resident Assistants duty and office hour scheduling
- Conduct and maintain room inspections with Resident Assistant staff.
Customer Service Representative
IKEA
10.2020 - 08.2021
- Communicated with thousands of customers who experienced any issues with IKEA products
- Led customers with thousands of returning items and refunds.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts in Psychology -
Ramapo College of New Jersey
Mahwah, NJ05.2024
Skills
- Google (Docs' Drive, Slides, Forms), Microsoft Windows and Office Suite ( Word, Powerpoint, and Excel)
- English
- Data Entry
- Analytical Thinking
- Operations Support
- Employee Training
- Creative Thinking
- Student leadership
- Peer Mediation
- Resident Engagement
Extracurricular Activities
Member: Black Student Union President of Ebony Women of Social Change Educational Opportunity Fund Program Volunteered at local homeless shelter to assist Eva's Kitchen in provided food for low income families
Timeline
Outpatient Intern/ Group Helper
West Bergen Mental Healthcare
09.2023 - 01.2024
Pharmacy Technician
CVS Health
08.2022 - Current
Resident Assistant
Ramapo College Residence Life
08.2021 - Current
Student Assistant Residence Director
Ramapo College Residence Life
08.2021 - 05.2023
Customer Service Representative
IKEA
10.2020 - 08.2021
Bachelor of Arts in Psychology -
Ramapo College of New Jersey
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