Zyhmere Tinnin
New York,NY
Summary
Dynamic professional with a proven track record at Urbn Playground, excelling in customer service excellence and Microsoft Office Suite. Skilled in transforming front desk operations and elevating member relations through effective communication and organizational skills. Achieved significant improvements in customer satisfaction and team productivity, demonstrating a passion for exceeding expectations.
Overview
8
8
years of professional experience
Work History
Concierge/Receptionist
Urbn Playground
New York, USA
01.2022 - Current
- Assist tenants personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation
Front Desk Receptionist
Crunch Fitness
New York, USA
06.2017 - 02.2022
- Greet and assist members and visitors in a professional and friendly manner, ensuring a welcoming atmosphere for all gym clients
- Manage front desk operations, including answering phone calls, responding to emails, and addressing member inquiries regarding services, memberships, and gym policies
- Handle membership registrations, renewals, and cancellations, processing payments and maintaining accurate member records in the system
- Schedule appointments, personal training sessions, and group fitness classes, while ensuring proper coordination and communication with clients and instructors
- Monitor gym access and ensure safety and security protocols are followed, verifying membership cards and tracking attendance
- Maintain cleanliness and organization of the reception area, ensuring a tidy and professional environment
- Assist with retail sales of gym products such as supplements, apparel, and equipment, providing product information and processing transactions
- Manage administrative tasks such as filing, data entry, and updating member information in the gym management system
- Address and resolve member complaints or concerns promptly, escalating issues to management as necessary
- Support promotional efforts and assist with marketing materials, including membership drives, events, and promotions
Team Leader
Forever 21
, United States
03.2018 - 06.2019
- Lead, motivate, and manage a team of sales associates to ensure the delivery of excellent customer service and achievement of sales targets
- Supervise daily store operations, including opening and closing procedures, cash handling, inventory management, and ensuring store cleanliness and organization
- Train, develop, and mentor team members on product knowledge, sales techniques, and company policies to enhance team performance and foster professional growth
- Monitor team performance, provide feedback, and conduct performance appraisals to ensure individual and collective sales goals are consistently met
- Handle customer inquiries, resolve complaints, and ensure a positive shopping experience by providing prompt and effective solutions
- Assist in visual merchandising, ensuring product displays are attractive and aligned with brand standards to maximize sales
- Track and manage inventory levels, placing orders and organizing stock to ensure product availability and minimize stockouts
- Collaborate with upper management to implement store promotions, seasonal campaigns, and initiatives to drive sales and increase store profitability
- Maintain compliance with company policies and procedures, as well as health and safety standards
- Generate daily, weekly, and monthly sales reports, analyze performance metrics, and provide insights to improve store operations
Administrative Assistant
H&r
Burlington, USA
01.2017 - 03.2019
- Provide comprehensive administrative support to executives and team members, ensuring smooth day-to-day operations
- Manage and coordinate scheduling of meetings, appointments, and travel arrangements, including itineraries and accommodations
- Handle office communications, including answering phone calls, directing inquiries, and responding to emails in a timely and professional manner
- Maintain and organize physical and digital filing systems, ensuring easy access and efficient retrieval of documents
- Prepare and edit documents, reports, presentations, and correspondence for management and staff
- Assist with planning and coordinating company events, meetings, and conferences, handling logistics such as venue selection, catering, and guest lists
- Monitor office inventory and order supplies, ensuring cost-effective and efficient procurement
- Perform data entry, database management, and record-keeping tasks with high accuracy and attention to detail
- Assist in tracking projects, taking meeting minutes, and following up on action items to ensure deadlines are met
- Foster positive relationships with internal and external stakeholders, providing excellent customer service
Education
High school or equivalent -
Cummings High school
Skills
- Customer Service & Member Relations
- Front Desk Operations
- Membership Management
- Appointment & Scheduling Coordination
- Sales & Product Knowledge
- Conflict Resolution & Problem Solving
- Microsoft Office Suite & Gym Management Software
- Multitasking & Time Management
- Team Leadership & Staff Development
- Sales Performance Management
- Customer Service Excellence
- Inventory Control & Merchandising
- Visual Merchandising
- Sales Reporting & Analysis
- Training & Mentoring
- Calendar & Scheduling Management
- Office Operations & Coordination
- Data Entry & File Management
- Strong Written & Verbal Communication
- Event Planning & Logistics
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time Management & Multitasking
- Administrative Experience
- Communication skills
- Time management
- Microsoft Powerpoint
- Order Picking
- Microsoft Word
- Shipping & Receiving
- Cleaning Experience
- Data entry
- Front Desk
- Computer Operation
- Microsoft Excel
- Team Lead
- Organizational skills
- POS
- Organizational Skills
- Customer service
- Packaging
- Sales
- Cash Handling
- Clerical experience
- Front desk
- Guest Services
- Office experience
- Cashiering
- Typing
Timeline
Concierge/Receptionist
Urbn Playground
01.2022 - Current
Team Leader
Forever 21
03.2018 - 06.2019
Front Desk Receptionist
Crunch Fitness
06.2017 - 02.2022
Administrative Assistant
H&r
01.2017 - 03.2019
High school or equivalent -
Cummings High school
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