Summary
Overview
Work History
Skills
Timeline
Generic

Zyhmere Tinnin

New York,NY

Summary

Experienced concierge and front desk professional skilled in enhancing customer experience and streamlining operations. Demonstrated ability to improve customer satisfaction and team productivity at Urbn Playground. Adept in Microsoft Office Suite and gym management software, with a strong focus on effective communication and organizational skills. Seeking to leverage expertise in customer service and front desk operations to contribute to a dynamic team.

Overview

8
8
years of professional experience

Work History

Overnight Concierge/Receptionist

Urbn Playground
12.2022 - Current
  • Enhanced tenant experience by personalizing service offerings, resulting in increased guest satisfaction scores.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Front Desk Receptionist

Crunch Fitness
05.2020 - 02.2022
  • Streamlined front desk operations, improving member check-in efficiency and satisfaction.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Team Leader

Forever 21
02.2019 - 05.2020
  • Led sales team to exceed sales targets through effective training and motivation
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Administrative Assistant

H&r
12.2019 - 02.2020
  • Optimized office operations, contributing to 20% increase in organizational efficiency
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Night Auditor

Drury Inn & Suites
04.2017 - 02.2019
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Skills

    Customer Service Skills

    Customer Service Excellence

    Guest Services

    Front Desk Operations

    Membership Management

    Conflict Resolution & Problem Solving

    Sales & Product Knowledge

    Cash Handling

    Cashiering

    POS (Point of Sale) System

  • Packaging

    • Administrative & Office Skills

    Appointment & Scheduling Coordination

    Calendar & Scheduling Management

    Data Entry & File Management

    Office Operations & Coordination

    Clerical Experience

    Typing

    Event Planning

    Technical Skills

    Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

    Buildinglink

    Gym Management Software

    Leadership & Management Skills

    Team Leadership & Staff Development

    Sales Performance Management

    Training & Mentoring

    Organizational & Time Management Skills

    Multitasking & Time Management

    Strong Written & Verbal Communication

    Organizational Skills

Timeline

Overnight Concierge/Receptionist

Urbn Playground
12.2022 - Current

Front Desk Receptionist

Crunch Fitness
05.2020 - 02.2022

Administrative Assistant

H&r
12.2019 - 02.2020

Team Leader

Forever 21
02.2019 - 05.2020

Night Auditor

Drury Inn & Suites
04.2017 - 02.2019

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Zyhmere Tinnin