Zyira Baker
Albany,NY
Summary
. Excelled in customer service and sales expertise, consistently enhancing team performance and driving customer satisfaction. Demonstrated strong leadership qualities and exceptional communication skills, fostering a positive and efficient work environment. Achieved significant improvements in operational efficiency and sales growth through innovative strategies and a collaborative team approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Stewart's Shops
08.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Reduced wait times for customers by implementing more efficient checkout process.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Crew Member
Jersey Mike's Subs
03.2024 - 08.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Crew Member
Dunkin’ Donuts
10.2023 - 08.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Dining Hall Staff Member
Peregrine Senior Living
03.2022 - 09.2022
- Reduced waste through careful portion control, contributing to cost savings measures while maintaining high-quality offerings for guests.
- Collaborated with team members to coordinate seamless event setups and breakdowns for special occasions.
- Assisted in meal preparation and presentation, contributing to overall efficiency and quality of service.
- Streamlined food service process by effectively communicating with kitchen staff and coworkers.
- Maintained cleanliness and organization of dining hall, ensuring a safe and pleasant environment for guests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
Crew Member
Wendy's
03.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Undergrad - Criminal Justice
Hudson Valley Community College
Troy, NYHigh School Diploma - N/a
Albany High School
Albany, NY06.2023
Skills
- Customer service
- Positive attitude
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Conflict resolution
- Willingness to learn
- Sales support
- Multitasking
- Active listening
- Time management
- Multitasking Abilities
- Excellent communication
Certification
Nail technician certification
Timeline
Team Member
Stewart's Shops
08.2024 - Current
Crew Member
Jersey Mike's Subs
03.2024 - 08.2024
Crew Member
Dunkin’ Donuts
10.2023 - 08.2024
Dining Hall Staff Member
Peregrine Senior Living
03.2022 - 09.2022
Crew Member
Wendy's
03.2021 - 08.2021
Undergrad - Criminal Justice
Hudson Valley Community College
High School Diploma - N/a
Albany High School
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