Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zykal Kerr

Woodstock,IL

Summary

Dynamic and dependable professional with a clean driving record and strong problem-solving skills, honed at Uber. Proven ability to maintain vehicle cleanliness and provide exceptional customer service, ensuring client satisfaction. Recognized for adaptability and teamwork, consistently delivering results in fast-paced environments while managing schedules effectively.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Chauffeur

Uber
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
  • Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.

IEO

BNSF Railroad
08.2024 - Current
  • Groundman/ Hostler Driver.
  • Certified Crane Operator.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Lead Driver

Two Men and a Truck International
02.2014 - 03.2021
  • Groundman/ Hostler Driver.
  • Certified Crane Operator.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Sales Associate

Cbm Premier
02.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Paul Robeson
Chicago, IL

Skills

  • Safe driving
  • Punctuality
  • Flexibility
  • Professional manner
  • Clean driving record
  • Defensive driving
  • Vehicle inspection
  • Route planning
  • Multi-passenger vehicles
  • Schedule management
  • Local traffic patterns
  • Weather preparedness
  • Safety regulations
  • Confidentiality
  • Problem-solving
  • Safety awareness
  • Passenger transportation
  • Conflict resolution skill
  • Dispatcher communication
  • Securing loads
  • Railroad regulations
  • Teamwork and collaboration
  • Dependable and trustworthy
  • Time management
  • Attention to detail
  • Safety-focused
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Strong working relationships
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Valid Driver's license
  • Decision-making
  • Ability to lift 50 pounds
  • Conflict de-escalation
  • Problem resolution
  • Customer support

Certification

  • Crane operator
  • Class C NON-CDL
  • Forklift operator

Timeline

IEO

BNSF Railroad
08.2024 - Current

Sales Associate

Cbm Premier
02.2023 - 08.2024

Lead Driver

Two Men and a Truck International
02.2014 - 03.2021

Chauffeur

Uber

High School Diploma -

Paul Robeson

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Zykal Kerr