Zykenya Barkley
Griffin,GA
Summary
Dedicated Quality Control Inspector with proven expertise at Home Depot in enhancing customer satisfaction through effective conflict resolution and active listening. Skilled in visual inspection and data entry, I consistently foster loyalty and repeat business by addressing concerns promptly and maintaining detailed records of interactions.
Overview
15
15
years of professional experience
Work History
Quality Control Inspector
Home Depot
02.2019 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Alorica
01.2015 - 05.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Kaiser Permanente
04.2010 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate Degree In Nursing -
Southern Crescent Technical College
Griffin, GASkills
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Customer service
- Active listening
- Data entry
- Payment processing
- Scheduling
Timeline
Quality Control Inspector
Home Depot
02.2019 - 03.2025
Customer Service Representative
Alorica
01.2015 - 05.2021
Customer Service Representative
Kaiser Permanente
04.2010 - 03.2014
Associate Degree In Nursing -
Southern Crescent Technical College
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