Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zykeria Stokes

Moultrie,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options. My experience as a customer service representative bring top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors understanding customer desires and providing customized solutions to build loyalty. I am a knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.Specialize in quality speed and process optimization. I am most likely am organixed and dependable candidate that is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Access2Care
, TX
09.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Peco Energy
Penn, Philadelphia
08.2022 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Customer Service Representative

Dynata
01.2022 - 12.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

SYKES
01.2019 - 12.2021
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Associate of Science - General Studies

East Georgia State College
05-2021

High School Diploma -

Colquitt County High School
Moultrie, GA
06-2018

Skills

  • Call Management
  • Account updating
  • Information Security
  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Collection
  • Data Entry
  • Account Management
  • Adaptive team player
  • Multi-Task Management
  • Positive and professional
  • Call center experience
  • Call Center Operations
  • Call escalation
  • Member account management
  • Microsoft Office expertise
  • Live chat support
  • Customer Relations

Languages

English
Full Professional

Timeline

Customer Service Representative

Access2Care
09.2023 - Current

Customer Service Representative

Peco Energy
08.2022 - 09.2023

Customer Service Representative

Dynata
01.2022 - 12.2022

Customer Service Representative

SYKES
01.2019 - 12.2021

Associate of Science - General Studies

East Georgia State College

High School Diploma -

Colquitt County High School
Zykeria Stokes