Zykerian Taylor
Roanoke,IN
Summary
Systematic Associate Analyst with 2 years of experience gathering and manipulating data and performing project and program analysis. Demonstrated history of drafting policies and articulating procedures, creating web content and generating financial and statistical reports in SQL, Excel,Tableau and Python . Skilled in research and evaluation to support analytics and achieve optimal results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Analyst
BrickRed Systems
05.2023 - Current
- Conduct competitive analysis and market research using external data sources
- Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
- Provided support during internal audits by promptly supplying requested information as needed.
- Applied advanced Excel skills to create user-friendly templates for efficient data entry and manipulation across projects.
Junior CSM (Customer Success Manager)
COLE-PARMER
07.2021 - 05.2023
- Managed multiple service channels to improve customer flow and satisfaction
- Optimized resource allocation for the success management team based on customer requirements, ensuring optimal coverage while minimizing costs.
- Conducted regular business reviews with clients to assess progress towards goals, offering strategic recommendations as needed.
- Devised customized onboarding plans for new clients, facilitating seamless transitions into the company''s ecosystem.
Member Experience Rep
CONSUMERS CREDIT UNION
12.2020 - 06.2021
- Customer Facing to help open accounts and educate members on products and services
- Acted as a teller performing transactions and customer account issues
- Reconciled and performed maintenance on customer accounts
- Shadowed loan officers for mortgage transactions.
Data analyst intern
CALCULATED HIRE
05.2020 - 11.2020
- Assisted in collecting, cleaning, and organizing large datasets from various sources
- Conducted preliminary data analysis and generated summary statistics
- Created and maintained data dashboards and reports using tools like Excel, Tableau, or Power BI
- Supported senior data analysts in identifying trends, patterns, and insights from data
- Performed data validation and quality checks to ensure data integrity.
QA Specialist Intern
Pro Data PayRoll Service
08.2019 - 03.2020
- Assisted and deployed large direct deposits
- Analyzed physical checks and w2 tax forms using our cloud service
- Worked with ACH payments
- Sorted mail payments and other ad-hoc duties.
Education
Dipoloa -
FRANKLIN COUNTY HIGH SCHOOL
01.2019
DMA summer program -
UCLA
01.2017
Skills
- SQL Proficiency
- Tableau Software
- Industry analysis
- Microsoft Excel
- Customer service
- Project management
- BI consulting
- Process consulting
Projects
Upwork Project - All State Insurance (2018): Identify, analyze, and interpret trends or patterns in complex Joshua Scales LLC (2021) - Junior analyst project. Upwork Project - Mathweg Ventures (2021): Locate and define new process improvement opportunities. Work with management to prioritize business and information needs.
Certification
- Google data analytics Certification - April 2023
Languages
Swahili
Professional Working
Timeline
Associate Analyst
BrickRed Systems
05.2023 - Current
Junior CSM (Customer Success Manager)
COLE-PARMER
07.2021 - 05.2023
Member Experience Rep
CONSUMERS CREDIT UNION
12.2020 - 06.2021
Data analyst intern
CALCULATED HIRE
05.2020 - 11.2020
QA Specialist Intern
Pro Data PayRoll Service
08.2019 - 03.2020
Dipoloa -
FRANKLIN COUNTY HIGH SCHOOL
DMA summer program -
UCLA
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