Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zykesha Pillard

Dallas,TX

Summary

Proven track record in enhancing patient care and safety at USPI- United Surgical Partners International, adept in medical records indexing and implementing de-escalation techniques. Successfully reduced billing errors and fostered positive patient relationships, demonstrating exceptional organizational skills and compassionate patient interaction. Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.

Overview

2025
2025
years of professional experience

Work History

CNA Supervisor

Baylor Scott & White Rehab
Dallas, TX
2022 - 2026
  • Supervised daily operations of nursing staff, ensuring adherence to care standards and protocols.
  • Coordinated patient care activities, optimizing workflow and enhancing team efficiency.
  • Implemented training programs for new CNAs, fostering skill development and compliance with best practices.
  • Conducted performance evaluations for staff, providing constructive feedback to improve service delivery.
  • Assisted nursing staff with patient assessments and documentation for accurate health records.
  • Monitored vital signs and reported changes to healthcare team promptly for timely interventions.

Medical Records

USPI- United Surgical Partners International
Dallas, TX
07.2022 - 07.2024
  • Copied medical records and performed various clerical tasks as required.
  • Ensured accurate documentation of all aspects of patient care, maintaining high-quality medical records.
  • Reduced billing errors with thorough analysis of patient medical records and insurance details.
  • Documented accurate and detailed medical records, facilitating seamless communication among healthcare providers.
  • Coded medical records using Name coding structure.

Patient Care Technician

USPI- United Surgical Partners International
Dallas, TX
07.2022 - 07.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Mental Health Technician

Haven Behavioral Hospital
Dallas, TX
01.2021 - 08.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

+ Type or edit your work history here

  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.

Mental Health Technician

Garland Behavioral Hospital
Garland, TX
05.2016 - 08.2020
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Home Health Caregiver

Visiting Angels Home Health Care
Richardson, TX
12.2011 - 10.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.

CNA

San Remo Rehabilitation
Richardson, TX
11.2009 - 10.2011
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

Medical Assistant - Nursing Administration

Texas Career Institute
Dallas, TX
11.2009

CNA - Nursing

Texas Career Institute
Dallas, TX
08.2009

Skills

  • Medical Records Indexing
  • Organizing medical records
  • Medical Records Disposal
  • Delivering medical records
  • De-Escalation Techniques
  • Stress reduction techniques
  • Behavior Management
  • Patient Safety Management
  • Behavioral Management
  • Progress Monitoring
  • Discharge Planning
  • Vital signs monitoring
  • Anesthesia recovery
  • Basic Life Support
  • Functional mobility training
  • Transfer techniques
  • Post-surgical rehabilitation
  • Gait training
  • Geriatric rehabilitation
  • Wheelchair management
  • Prosthetic training
  • Range of motion exercises
  • Therapeutic exercise
  • Data entry
  • Patient preparation
  • Schedule coordination
  • Personal hygiene support
  • Teamwork
  • Teamwork and collaboration
  • Basic life support
  • HIPAA compliance
  • Patient safety
  • Heavy lifting

Timeline

Medical Records

USPI- United Surgical Partners International
07.2022 - 07.2024

Patient Care Technician

USPI- United Surgical Partners International
07.2022 - 07.2024

Mental Health Technician

Haven Behavioral Hospital
01.2021 - 08.2022

Mental Health Technician

Garland Behavioral Hospital
05.2016 - 08.2020

Home Health Caregiver

Visiting Angels Home Health Care
12.2011 - 10.2016

CNA

San Remo Rehabilitation
11.2009 - 10.2011

Medical Assistant - Nursing Administration

Texas Career Institute

CNA Supervisor

Baylor Scott & White Rehab
2022 - 2026

CNA - Nursing

Texas Career Institute
Zykesha Pillard