Zy'Khea Gooden
Spartanburg
Summary
Proactive and adaptable professional with a background in employee training and customer service. Known for strong problem-solving abilities and a commitment to instilling professionalism within teams, ensuring high-quality service and operational efficiency.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Employee Trainer
Whataburger
10.2024 - Current
- Collaborated with management to identify training needs and optimize program effectiveness.
- Monitored training progress and provided constructive feedback to trainees.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Produced detailed training reports to comprehensively assess employee performance.
Team Member
Taco Bell
06.2023 - 10.2024
- Prepared and served food items efficiently in fast-paced environment.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated POS system to process customer transactions accurately.
- Assisted team members during peak hours to ensure smooth operations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
05-2026
- HOSA Member
- Extracurricular Activities: Volleyball and Track
Skills
- Peer coaching
- Career development
- Calm under stress
- Positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Work ethic and integrity
- Patience and empathy
- Time management skills
Accomplishments
- Selected for early healthcare or clinical exposure program
- Completed healthcare-related courses ahead of schedule
- Gained hands-on experience in a hospital or clinical setting
- Demonstrated commitment to healthcare through early participation
- Balanced academics while pursuing healthcare training
Certification
- CPR & First Aid
- HIPAA Training
- OSHA Safety Training
Languages
English
Full Professional
Spanish
Elementary
Timeline
Employee Trainer - Whataburger
10.2024 - Current
Team Member - Taco Bell
06.2023 - 10.2024
Spartanburg High School - High School Diploma,