Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zykia McNair

DeLand,Florida

Summary

Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, distributor relations, territory development, and uncovering customer needs in order to deliver solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Basketball Coach

FBC Next Up
05.2025 - Current

Head Varsity Girls Basketball Coach

Mainland High School
07.2024 - Current
  • Promoted a positive environment by addressing conflicts swiftly, maintaining healthy team dynamics.
  • Boosted team morale with motivational pep talks and goal-setting sessions.
  • Recruited top talent for the varsity girls basketball team, resulting in a stronger roster.
  • Maintained open lines of communication with athletes'' teachers to monitor academic progress throughout the season.

Medical Billing Specialist

AdventHealth
08.2023 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Located errors and promptly refiled rejected claims.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Youth Basketball Coach ( AAU )

Deland Elite Dawgs
02.2023 - 06.2024

Assistant Girls Basketball Coach

Mainland High School
07.2023 - 03.2024
  • Served as a positive role model for student-athletes by maintaining high levels of professionalism both on and off the court.
  • Increased game-day readiness through diligent pre-game preparations, including equipment setup, strategy discussions, and warm-up exercises.
  • Assisted in planning fundraising events for the basketball program to cover expenses such as uniforms, travel costs, and equipment needs.
  • Assisted head coach in scouting potential opponents, analyzing their strengths and weaknesses for game preparation.

Front Desk Receptionist

P & T family llc
02.2023 - 08.2023
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Provide excellent customer service when patients check in and out of the clinic.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Am in charge of the registration procedure.

Assistant Basketball Coach

DeLand High School
09.2022 - 06.2023
  • Observed student-athletes' behavior and advised them on proper conduct and how to avoid potentially dangerous situations.
  • Devised game strategies, called plays, and led huddles before each play.
  • Assisted the head coach in recruiting new players by attending scouting events and games.
  • Oversaw challenging practice sessions aimed at improving athletic abilities and teamwork.
  • Used social media and other communication channels to cultivate community and media relations to support the program.
  • Demonstrated commitment and responsibility toward fellow players and coaches through genuine respect and dedication to sport.
  • Was able to react quickly and effectively in complex game situations.

Mobile Expert

Verizon Authorized Retailer - Victra
08.2021 - 01.2022
  • Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Sold products and convinced customers to get additional products with the cell phone.

Mobile Expert

T-Mobile
11.2020 - 08.2021
  • Provide support and assistance to customers who have problems with the service.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Deal with customer complaints about products or issues with supermarket items.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Gave product demonstrations to highlight features and refocus objections on the positive aspects of the product.

Cashier

Chipotle Mexican Grill
03.2019 - 05.2020
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
  • Trained team members to work as cashiers in accordance with company policies and procedures.
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Greeted them and gave them product information as customers entered.

Education

Some college (No degree) - Criminal Justice

Tallahassee Community College
Tallahassee, FL

Some college (No degree) - Criminal Justice

Bishop State Community College
Mobile, AL

Associate of Arts - Criminal Justice

Concordia college alabama
Selma, AL
01.2016

Diploma - undefined

DeLand High School
DeLand, FL
01.2011

Skills

  • Communications
  • Process implementation
  • Problem resolution
  • Plumbing systems knowledge
  • Self-motivated
  • Public speaking
  • Customer service
  • Food preparation
  • Strong verbal communication
  • Extremely organized
  • Team building
  • Scheduling
  • Multi-line Telephone Systems

Certification

CPR Card

Coaching Certificate

Timeline

Assistant Basketball Coach

FBC Next Up
05.2025 - Current

Head Varsity Girls Basketball Coach

Mainland High School
07.2024 - Current

Medical Billing Specialist

AdventHealth
08.2023 - Current

Assistant Girls Basketball Coach

Mainland High School
07.2023 - 03.2024

Youth Basketball Coach ( AAU )

Deland Elite Dawgs
02.2023 - 06.2024

Front Desk Receptionist

P & T family llc
02.2023 - 08.2023

Assistant Basketball Coach

DeLand High School
09.2022 - 06.2023

Mobile Expert

Verizon Authorized Retailer - Victra
08.2021 - 01.2022

Mobile Expert

T-Mobile
11.2020 - 08.2021

Cashier

Chipotle Mexican Grill
03.2019 - 05.2020

Some college (No degree) - Criminal Justice

Tallahassee Community College

Some college (No degree) - Criminal Justice

Bishop State Community College

Associate of Arts - Criminal Justice

Concordia college alabama

Diploma - undefined

DeLand High School

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