Zykirria Hicks
Dallas,GA
Summary
Dependable and professional job seeker with over 5 years of experience in customer service and warehouse industry. Proven track record of delivering exceptional service and ensuring customer satisfaction. Strong work ethic and keen attention to detail, consistently meeting and exceeding expectations. Adept at managing multiple tasks simultaneously while maintaining a positive attitude, fostering teamwork, and contributing to a productive work environment.
Overview
8
8
years of professional experience
Work History
Quality Control
Stitch Fix Warehouse
09.2024 - Current
- Improved label accuracy by implementing a thorough quality control process.
- Implemented quality control measures to minimize errors in data collection and analysis.
- Assured quality control, performing fiber splicing, termination, and documentation procedures.
- Ensured quality control by thoroughly inspecting products and packaging before shipment.
- Maintained detailed documentation for each installation, ensuring consistency and quality control.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
seasonal customer service representative
Moultrie Mobile
08.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
IOS Agent
Apple
02.2021 - 03.2022
- Troubleshooting
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Customer service representative
Victra
01.2020 - 02.2021
- In-depth understanding of product features and benefits.
- Utilized excellent communication techniques for project success.
- Demonstrated effective active listening during customer interactions to enhance service delivery.
- Consistently fostered strong professional relationships through effective communication.
- Demonstrated exceptional organization in meeting time constraints
- Achieved proficiency in troubleshooting and resolving problems.
Package handler
Domtar
07.2019 - 01.2020
- Implemented machine learning techniques to improve decision-making efficiency.
- Enhanced the safety and durability of packaging materials.
- Provided assistance as required.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Cashier
Jamba Juice
09.2016 - 05.2019
- Assisted customers with purchases of products
- Provided customer service to the customers
- Balanced and maintained cash drawer
- Prepped produce and fruit for juices
Education
High School - English
MIdway High School
Hewitt, Texas05.2019
Skills
- Organization
- Time management
- Customer service skills
- Product knowledge
- Communication skills
- Professional telephone etiquette
- Dispute Resolution
- Dependability
- Fluent English
- Logistic support
- Active listening
- Computer skills
- Interpersonal skills
- Leadership
- Microsoft Office
- Retail Sales
- Inventory Control
- Cash Handling
- Team Management
- Produce Experience
- Clerical experience
- Typing
- Machine learning
- IOS
- Medical terminology
- Customer support
- SharePoint
- Telemarketing
- Documentation review
- Windows
- Cold calling
- Salesforce
- Outbound sales
- Inside sales
- Conflict management
Awards
Recognition for Volunteering with Disabled patient, and for being a mentor to the youth.
Languages
English
Full Professional
Timeline
Quality Control
Stitch Fix Warehouse
09.2024 - Current
seasonal customer service representative
Moultrie Mobile
08.2022 - 01.2023
IOS Agent
Apple
02.2021 - 03.2022
Customer service representative
Victra
01.2020 - 02.2021
Package handler
Domtar
07.2019 - 01.2020
Cashier
Jamba Juice
09.2016 - 05.2019
High School - English
MIdway High School
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