Zyla Jojie Quinones
Baltimore,MD
Summary
I am Bachelors of Science Degree holder in Hospitality Management. Enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Residence Inn By Marriot
Hunt Valley, MD
09.2021 - Current
- I oversee the front desk operations, including hiring and training for all shifts, ensuring guest satisfaction, implementing guest appreciation techniques, keeping our guest satisfaction scores at a high ,ordering and inventory and teaching front desk employees to feel empowered.
- Held Front desk meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Prepared weekly employee work schedules for team members .
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Provided responses to guest reviews on Guest Voice, TripAdvisor, Booking.com and other websites in a timely manner.
- Provide responses to Hotel Chargebacks in a timely manner .
Part Time Accounts Payable
Springhill Suites By Marriott
Baltimore, MD
09.2021
- Matched purchase orders with invoices and recorded necessary information.
- Reviewed account documentation rectified issues and contacted vendors about account changes.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Prepared vendor invoices and processed incoming payments.
Front Desk Supervisor
Springhill Suites By Marriott
Baltimore , MD
11.2017 - 09.2021
- Fosse experienced organize,confirm,process, and conduct all guest check-ins/check-outs,room reservation,request,changes and cancellation.Secure payment,verify and adjust billing.
- Motivate and trained staff on correct procedures,ensuring guest satisfaction, implementing guest appreciation techniques and teaching front desk employees to feel empowered. Responded to Guest voice alerts and GXP cases in a timely manner.
- Ensure that any outstanding request or problem received priority and resolved. Run and review daily reports/log.Complete designated cashier and closing reports in the computer system.
- Act as a manager on duty as designated by the General Manager and Assistant General manager. Process all the hotel invoices,ordering and inventory for front desk supplies,Breakfast items and Housekeeping Supplies.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Assist with the Director of sales for any incoming sales, groups and meetings on property.Presented show rooms and meeting room to clients promoted hotel facilities.Ensure group billing are routed to master account.
- Helped Housekeeping Department opening boards,assigned rooms and ensuring rooms are in good condition for guest..
Front Desk Receptionist
Sheraton Valley Forge Hotel
King Of Prussia, PA
11.2014 - 11.2016
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Housekeeping Attendant
Radisson Hotel Corpus Christi
Corpus Christi, TX
03.2014 - 06.2014
- Working this property for the first time I attended a 3months housekeeping training before my Graduation.Performed a variety of cleaning activities. Ensure all rooms are cared for inspected according to standards.Notify the Housekeeping manager for any damages.
Education
Bachelor’s Degree - Hospitality Management
University of Immaculate Conception
Davao City Philippines 03.2014
Skills
- Ability to work under pressure and handle multiple tasks with a high level of attention to detail
- Ability to learn quickly and ability to work in a fast paced position with guest interaction
- Budgeting proficiency
- Vendor invoice processing
Timeline
Front Desk Manager
Residence Inn By Marriot
09.2021 - Current
Part Time Accounts Payable
Springhill Suites By Marriott
09.2021
Front Desk Supervisor
Springhill Suites By Marriott
11.2017 - 09.2021
Front Desk Receptionist
Sheraton Valley Forge Hotel
11.2014 - 11.2016
Housekeeping Attendant
Radisson Hotel Corpus Christi
03.2014 - 06.2014
Bachelor’s Degree - Hospitality Management
University of Immaculate Conception