Zyliyah Allen
Maumelle,AR
Summary
I am a dedicated, extremely organized, and highly competent individual seeking a challenging opportunity with an organization to use my skillset. Motivated individual is actively seeking a challenging role, where further professional growth can be achieved within a dynamic and progressive environment. Eager to leverage acquired expertise to fulfill the role at your company. As well as extensive experience in research, objective setting, organization, analysis, data collection, reporting, communication, documentation, related problem solving, trouble shooting technical issues, conflict resolution and customer service.
Overview
3
3
years of professional experience
Work History
Chat & Phone Customer Service- Seasonal Agent
Foundever
North Little Rock , Arkansas
03.2024 - Current
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Inbound and outbound calls from customers
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Satisfied customers need with helping assist and fill out tax forms.
- Live video chats to help further assist the customers on their problems, issues, billing questions, tax questions and account updates.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Assisting customers on using our software to complete their tax forms and get them submitted to the IRS.
Customer Service Cashier
Walmart
North Little Rock , Arkansas
06.2023 - 01.2024
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Customer Service Representative
Cigna
North Little Rock, AR
07.2022 - 03.2023
- Handled both internal and external inquires, use listening and problem-solving skills and quickly focus on customer needs, ensuring the best people-first experience and solution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
WFH Customer Service Representative
Teleperformance
North Little Rock , Arkansas
03.2021 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledge and friendly services.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled 30+ customer interactions per day. Giving detailed, personalized, friendly, and polite customer service to ensure customers are happy and getting great customer service and satisfactions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Conway High School
Conway 05-2022
Skills
- Inventory report generating
- Market Analysis
- Budgeting and financing
- Sales rep
- Strong communication skills
- Inbound & outbound calls
- Customer service & detailed oriented
- Time management
- Microsoft excel & word
- Trouble shoot
- Customer service
References
On Request
Affiliations
- I enjoy arts and craft (painting mostly lol)
- During my High schools years I was a track start running in the 4x1, 4x4, 200 meter and doing long jump.
- Very active and outgoing
- A persons, person
- Friendly & into making new friends and meeting new people
Languages
English
Full Professional
Accomplishments
- Carried out my senior year being on the Honor roll with a GPA of 3.8
Timeline
Chat & Phone Customer Service- Seasonal Agent
Foundever
03.2024 - Current
Customer Service Cashier
Walmart
06.2023 - 01.2024
Customer Service Representative
Cigna
07.2022 - 03.2023
WFH Customer Service Representative
Teleperformance
03.2021 - 05.2022
High School Diploma -
Conway High School
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