Summary
Overview
Work History
Education
Skills
Timeline
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Zymir Hopkins

Roseville,MI

Summary

Results-oriented Business Administration graduate with 4+ years of leadership experience in retail, HR, and IT operations. Demonstrates effective team leadership and operational expertise while enhancing customer satisfaction. Streamlines processes, resolves issues efficiently, and drives performance in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Operations Manager

CVS Pharmacy
Saint Clair Shores, Michigan
03.2025 - Current
  • Supervised staff to enhance daily store operations and improve customer satisfaction.
  • Resolved customer service issues by professionally handling phone calls, ensuring customer concerns were addressed.
  • Analyzed daily and monthly store analytics to track sales productivity and performance trends.
  • Organized store layout and delegated tasks to enhance productivity and achieve sales targets.

IT Support Specialist

Fujifilm
Troy, Michigan
07.2024 - 02.2025
  • Delivered technical support for hardware and software issues across multiple platforms, enhancing user experience.
  • Logged support requests and resolutions in ticketing system, facilitating quick reference and future problem-solving.
  • Managed inventory of IT assets, ensuring all equipment remained current and operational.
  • Assisted users with setup, installation, and troubleshooting of photo equipment.

Team Support Leader

Big Lots
Madison Heights, MI
07.2021 - 05.2024
  • Facilitated team meetings to review business results and align on new and ongoing priorities.
  • Implemented process improvements to increase workflow productivity.
  • Coordinated daily operations and staff scheduling to enhance team efficiency.
  • Resolved customer service inquiries and complaints promptly to maintain high satisfaction.
  • Provided customer service support to resolve issues and ensure satisfaction.

Education

Associate of Business Administration -

Oakland Community College
Royal Oak, MI
08-2024

Skills

  • Staff supervision
  • IT troubleshooting
  • Team leadership
  • Effective communication
  • Microsoft Excel
  • Workforce planning
  • Customer service
  • Time management
  • Personnel records management
  • Budget management

Timeline

Operations Manager

CVS Pharmacy
03.2025 - Current

IT Support Specialist

Fujifilm
07.2024 - 02.2025

Team Support Leader

Big Lots
07.2021 - 05.2024

Associate of Business Administration -

Oakland Community College
Zymir Hopkins